Travel Consultant III

American Express Global Business Travel

1d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Traveler Care is seeking positive, energetic, highly skilled, customer-focused travel counselors to join our Global Entertainment Hub servicing Paramount. This team provides end-to-end, full scope travel services for the highest-level travelers including Talent. Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service. Top candidates will be proactive, motivated, accountable, always willing to jump in to lend a hand and organized with excellent follow through. What You'll do Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier travelers (Film/TV Production, Sport’s and Publicity). Acts as a trusted advisor by offering informed and insightful recommendations to provide the best traveler experience – the entertainment sector requires a high level of creativity and consultative approach. Handles special requests common to entertainment/news industry (hotel upgrades, artist riders, junkets, charter flights, meet n greets, car service, excess paid baggage, production vehicles). Accurately follows and applies client travel policy based on travel type and client expectations. Demonstrates excellent professional customer service and problem resolution skills and can manage first level customer complaints. Proactively assists the team and other team members in resolving problems, learning, and research. Provides new ideas, feedback and out of the box thinking to leadership. Uses correct grammar during all interaction (email/phone/chat). Effectively demonstrates patience, empathy, understanding while controlling the contact. Must be a “Team Player” and work cohesively with others internally and externally The position is for evenings and weekends. Tuesday to Saturday,11:00 a.m. to 8:00 p.m. Central time

Requirements

• High School Diploma required.
• 7+ years of customer service experience, including 5+ years as a travel counselor.
• Strong verbal and written communication skills
• High attention to detail and great active listening
• Great active listening and information gathering skills
• Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex international reservations and changes)
• Solid grasp of world geography and international travel routings
• Proficiency in Sabre, Microsoft, Outlook, Word, and Excel
• Must be able to thrive in an ever-changing technical environment.
• Ability to work flexible hours and adjust shift as needed for coverage or world events

Nice To Haves

• VIP, specialty, entertainment/production, publicity, news, and sports travel experience highly desired.

Responsibilities

• Creates and accurately completes complex travel requests (car, hotel, air, rail) for high touch accounts and top tier travelers (Film/TV Production, Sport’s and Publicity).
• Acts as a trusted advisor by offering informed and insightful recommendations to provide the best traveler experience – the entertainment sector requires a high level of creativity and consultative approach.
• Handles special requests common to entertainment/news industry (hotel upgrades, artist riders, junkets, charter flights, meet n greets, car service, excess paid baggage, production vehicles).
• Accurately follows and applies client travel policy based on travel type and client expectations.
• Demonstrates excellent professional customer service and problem resolution skills and can manage first level customer complaints.
• Proactively assists the team and other team members in resolving problems, learning, and research.
• Provides new ideas, feedback and out of the box thinking to leadership.
• Uses correct grammar during all interaction (email/phone/chat).
• Effectively demonstrates patience, empathy, understanding while controlling the contact.
• Must be a “Team Player” and work cohesively with others internally and externally

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees