D&G Travel Consultant II– Hybrid ESC Phones/Non Phone Fulfillment – Virtual (Weekend Days, 4x10 Shifts)

Carlson Wagonlit Travel (CWT)•San Antonio, TX

19d•Hybrid

About The Position

Many of the world’s best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe and secure business travel experience. Be at the heart of our business As a travel counselor, you will provide outstanding customer service to defense & government travelers before, during and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. And as part of the Traveler Experience Defense & Government organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees. Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed. We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues. Speaking of longevity, CWT been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before. We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today. As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. The defense & government travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.

Requirements

2 or more years’ experience working as a Travel Consultant (or 5 years in other customer service industry)
Advanced knowledge of GDS (Sabre)
A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
Good verbal and written communication skills
Strong teamworking skills
A positive, “can do” attitude
Willingness to learn and grow!
CWT accepts Military experience/certifications as a substitute for some requirements.
Because this position is directly with our United States Federal Government client, the United Sates government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history and credit record review.
To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

Responsibilities

Create and complete travel arrangements (air, hotel, car, rail)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
Make changes or solve any issues that might occur during or before the travel
Assignments include both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Benefits

Hands-on paid training
Competitive compensation — including shift differentials, referral bonuses and supplier incentives
3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
Both on-site and home-based positions available
Flexible working options: Full-time, part-time, nights and weekends
Medical/dental/vision
401(k) match and Health Savings Account contributions
Employee discounts and supplier incentives
Employee Assistance Program & Employee Resource Groups

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