Travel Consultant, After Hours Support

TKO

1d•Remote

About The Position

The Support Agent will collaborate directly with coaches and operations staff from multiple Universities on all multi-level needs. The individual in this role must have knowledge of Sabre or a similar Global Distribution System (GDS), be able to multi-task while managing calls and emails, work from home while staying engaged with the customers and co-workers with limited distractions. At times, the agent may be involved in booking group travel which could include group air, hotels, and buses. The individual will be customer-service oriented by always putting the client's needs first. It is important that the candidate understands the unique processes of Anthony Travel that supports over 100 collegiate athletic departments. The individual must be able to work various hours with some overtime when needed. The role requires four 10-hour shifts throughout each week with weekends and Holidays included.

Requirements

Strong client-service orientation.
Excellent communication, interpersonal skills.
Excellent time management skills required – including the ability to set priorities and work in a fast-paced environment.
Able to work independently.
Team player, flexibility/ability to adapt in a dynamic environment.
Strong desire to learn and utilize the tools provided.
Positive attitude.
Self-starter.

Nice To Haves

Travel experience preferred.
3+ years of GDS experience
Knowledge of travel specific systems (e.g. GDS, Concur, etc.).

Responsibilities

Booking and exchanging air records, hotels, cars, private car services and buses to fit the client’s needs.
Able to book hotels and cars within the GDS.
Invoicing during off times and slower times for group hotels and buses for the teams.
Multitask is a must, taking incoming calls and emails and completing the tasks promptly.
Must know how to book and ticket air reservations
Knowledge of partial and full exchange process, voiding tickets and issuing MCO’s.
Work closely with the team when they may need help completing a task.