Temporary Passenger Movement Branch Travel Clerk II

Akima, LLC • Fort Lewis, WA

11d • $28 • Onsite

About The Position

We are currently seeking a temporary dynamic and experienced Travel Clerk II for the Passenger Movement Branch to join our AFO Team at Joint Base Lewis-McChord. The ideal candidate will have a comprehensive understanding of DOD transportation regulations, policies, and procedures, and related enterprise travel systems.

Requirements

• Must be a U.S. Citizen or permanent legal resident with oral and written fluency in the English language.
• Must possess and maintain a valid state issued driver’s license.
• Highschool diploma or GED equivalent.
• Must undergo pre-employment background screening and drug testing.
• Must be able to obtain a DoD Common Access Card within first 90 calendar days of employment.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with internal and external stakeholders.
• Proven problem-solving abilities and a proactive approach to addressing challenges and finding solutions.
• Proficiency in relevant computer software applications, including transportation management systems and Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced, deadline-driven environment.
• Experience in passenger transportation counseling or related field.

Responsibilities

• Serves as a subject matter expert on DOD Passenger transportation regulations, entitlements, and procedures, providing guidance and assistance to service members and dependents as needed.
• Liaises with military bases, transportation offices, and third-party carriers to facilitate the smooth and timely execution of passenger transportation services.
• Addresses escalated passenger transportation-related issues and concerns, resolving conflicts and disputes in a professional and diplomatic manner.
• Ensures compliance with all relevant laws, regulations, and company policies related to transportation counseling activities, maintaining accurate records and documentation.
• Collaborates with other departments, including customer service, logistics, and quality assurance, to streamline processes and enhance overall customer satisfaction.
• Stays up to date on changes to DOD passenger transportation policies and procedures, communicating updates to service members and providing training as necessary.

Benefits

• SCA - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.
• Vacation, holiday and sick Leave offered will be as defined under the DOL's Wage Determination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED