Travel Center General Manager

Pilot Company•Lebanon, OH

2d•Onsite

About The Position

Pilot Flying J is seeking an experienced Retail General Manager to oversee high-volume retail facilities. This role involves the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives, and customer satisfaction. The General Manager will also be responsible for ensuring customer expectations are met, conducting meetings with subordinate employees, and maintaining effective vendor relationships. A key aspect of the role is to build, coach, manage, and develop teams from a staffing, interviewing, hiring, and training standpoint.

Requirements

Exemplify integrity and accountability at the managerial level
Demonstrate excellent team leadership skills
Ability to work a flexible schedule of nights, days, weekends and holidays
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture

Responsibilities

Oversee high-volume retail facilities
Generate and execute travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction
Ensure that customer expectations are met
Conduct meetings with subordinate employees
Maintain effective vendor relationships
Build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint
Drive sales
Manage team members
Track inventory
Provide customer service
Perform P&L analysis