Travel Center General Manager

Picayune Rancheria of the Chukchansi Ind•Coarsegold, CA

29d•$75,000 - $85,000

About The Position

The Travel Center General Manager is responsible for the overall leadership, operations, and profitability of the Chukchansi Travel Center. This position ensures safe, efficient, and customer-focused operations including fuel services, retail, and facility maintenance. The General Manager provides direct supervision to Travel Center staff, including Fuel Attendants and other assigned personnel, and ensures all team members are trained, motivated, and aligned with organizational goals.

Requirements

Must be at least 21 years of age.
Must have at least two (2) years of experience in a gas station or related field such as retail or customer service.
Bachelor of Arts Degree in Business Administration or related field.
Ability to work irregular hours, nights, weekends, and holidays.
Proven management experience in a customer service environment.
Working knowledge of POS system and SSCS.
Strong understanding of state and federal laws governing the sale of gasoline and other regulated products.
Ability to remain calm, especially in tough situations.
General knowledge and understanding of the restaurant industry or retail operations.
Ability to work effectively with people from a wide variety of backgrounds and a diverse population.
Ability to work within a demanding environment.
Must successfully pass a background check and drug screening.
Familiarity with the Tribe’s Constitution, laws, and culture is preferred, but not required.
Ability to work in a high-performance, fast-paced, high-pressure environment.
Exceptional interpersonal and communication (verbal and written) skills.
Adept at multi-tasking, have unquestionable integrity, with a commitment to accuracy.
Organized with unfailing attention to detail and outstanding project management skills.
High level of comfort/ease interacting with all levels in the Tribe.
Ability to complete tasks in a timely and accurate manner
Must operate and maintain confidentiality

Responsibilities

Provides daily supervision and direction to Travel Center staff, including Fuel Attendants and other assigned team members.
Ensures a clean, safe, and well-maintained facility by enforcing established safety and sanitation standards.
Manages inventory and procurement of all fuel and retail products, including food, beverages, and automotive supplies.
Coordinates timely fuel deliveries and monitors fuel levels, pricing, and quality control.
Oversees hiring, training, and performance management of all employees to ensure strong service and operational excellence.
Develops employee schedules and ensures adequate staffing for all operational shifts.
Monitors pump and retail pricing to remain competitive within the market and align with corporate objectives.
Oversees cash handling, deposits, and reconciliation processes to maintain accurate financial records and compliance.
Communicates regularly with vendors, contractors, and service providers to ensure cost-effective operations.
Monitors budgets and financial performance; identifies cost-saving opportunities and supports long-term planning.
Maintains compliance with all Tribal, State, and Federal regulations related to fuel, tobacco, and retail operations.
Promotes positive customer relations and models professional, courteous service at all times.
Performs other related duties as assigned.