Travel and Expense Coordinator
About The Position
Victra is seeking detail-oriented and service-driven Travel & Expense Coordinator to support Victra’s Travel & Expense team travel coordination and logistics for employees across our nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, this role is responsible for handling end-to-end travel arrangements for field and corporate employees. The ideal candidate combines excellent customer service with a strong grasp of travel booking systems, policy compliance, and the fast-paced nature of supporting a large, distributed retail workforce.
Requirements
- High school diploma or GED required; associate or bachelor’s degree preferred.
- 10+ years of experience in corporate travel booking or related travel agency work.
- Familiarity with corporate travel management platforms (e.g., Concur, Navan, etc.) strongly preferred.
- Exceptional attention to detail, organization, and follow-through.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize in a deadline-driven environment.
- Service mindset with a calm, solutions-focused approach to challenges.
- Basic understanding of travel logistics, pricing structures, and fare rules.
Responsibilities
- Book air, car, hotel and rail travel based on approved itineraries and company travel policies in GDS (Sabre) and through online booking tool.
- Ensure all bookings are accurate, timely, and optimized for cost efficiency and traveler convenience.
- Assist with itinerary changes, cancellations, rebooking’s, and emergency travel support.
- Support employee offboarding by ensuring timely closure of T&E reports and accounts.
- Apply Victra’s corporate travel policy consistently, flagging any exceptions for manager review and approval.
- Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.
- Maintain accurate traveler records and documentation for each trip, ensuring details are properly entered into the travel management system.
- Help educate travelers on travel policies, approval processes, and preferred vendors.
- Provide guidance and resources to employees on T&E systems, tools, and policies.
- Respond to employee inquiries with a focus on delivering timely, accurate, and customer-friendly resolutions
- Deliver white-glove support to travelers, with an emphasis on professionalism, clarity, and responsiveness.
- Troubleshoot and escalate issues as needed to ensure smooth travel experiences.
- Partner with team members to handle high-volume travel periods or priority bookings.
- Support process improvement initiatives led by the Corporate Travel & Expense Manager.
- Assist with ad-hoc projects and cross-functional requests to support evolving business needs.
- Work closely with the Corporate Travel Manager and other agents to share updates, best practices, and service improvements.
- Stay current on travel trends, tools, and procedures that improve efficiency or traveler satisfaction.
- Assist in collecting feedback and recommending enhancements to the travel program.
Benefits
- Paid training and career development opportunities.
- Comprehensive health, dental, and vision insurance.
- 401k retirement plan.
- Tuition reimbursement.
- Employee discounts on Verizon services.
- Referral bonuses and exciting contests.
- Career pathing opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
