Travel and Expense Coordinator

Victra•Raleigh, NC

2d•Hybrid

About The Position

Victra is seeking detail-oriented and service-driven Travel & Expense Coordinator to support Victra's Travel & Expense team travel coordination and logistics for employees across our nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, this role is responsible for handling end-to-end travel arrangements for field and corporate employees. The ideal candidate combines excellent customer service with a strong grasp of travel booking systems, policy compliance, and the fast-paced nature of supporting a large, distributed retail workforce.

Requirements

High school diploma or GED required; associate or bachelor's degree preferred.
10+ years of experience in corporate travel booking or related travel agency work.
Exceptional attention to detail, organization, and follow-through.
Strong verbal and written communication skills.
Ability to multitask and prioritize in a deadline-driven environment.
Service mindset with a calm, solutions-focused approach to challenges.
Basic understanding of travel logistics, pricing structures, and fare rules.

Nice To Haves

Familiarity with corporate travel management platforms (e.g., Concur, Navan, etc.) strongly preferred.

Responsibilities

Book air, car, hotel and rail travel based on approved itineraries and company travel policies in GDS (Sabre) and through online booking tool.
Ensure all bookings are accurate, timely, and optimized for cost efficiency and traveler convenience.
Assist with itinerary changes, cancellations, rebooking's, and emergency travel support.
Support employee offboarding by ensuring timely closure of T&E reports and accounts.
Apply Victra's corporate travel policy consistently, flagging any exceptions for manager review and approval.
Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.
Maintain accurate traveler records and documentation for each trip, ensuring details are properly entered into the travel management system.
Help educate travelers on travel policies, approval processes, and preferred vendors.
Provide guidance and resources to employees on T&E systems, tools, and policies.
Respond to employee inquiries with a focus on delivering timely, accurate, and customer-friendly resolutions
Deliver white-glove support to travelers, with an emphasis on professionalism, clarity, and responsiveness.
Troubleshoot and escalate issues as needed to ensure smooth travel experiences.
Partner with team members to handle high-volume travel periods or priority bookings.
Support process improvement initiatives led by the Corporate Travel & Expense Manager.
Assist with ad-hoc projects and cross-functional requests to support evolving business needs.
Work closely with the Corporate Travel Manager and other agents to share updates, best practices, and service improvements.
Stay current on travel trends, tools, and procedures that improve efficiency or traveler satisfaction.
Assist in collecting feedback and recommending enhancements to the travel program.