Travel Advisor

Internova Travel Group•Mobile, AL

10d

About The Position

Established in 2025, The Vacation Group is a full-service travel collective bringing together four distinguished agencies under one unified brand. As an Internova Travel Group brand and members of Travel Leaders Network, The Vacation Group offers a broad portfolio of travel services including cruises, solo cruises, custom luxury vacations, and student and group tours. Formerly CruCon Cruise Outlet, SinglesCruise, Travel Leaders Vacation Center, and Student Tours, we are comprised of an award-winning team of seasoned travel advisors and customer service professionals. The Vacation Group is committed to delivering exceptional value, expert guidance, and personalized travel experiences across the globe. With strong industry partnerships and a client-first approach, The Vacation Group provides travelers with a seamless planning process and access to unparalleled value and exclusive perks. The combined legacy of its founding brands has earned recognition from leading travel partners including Royal Caribbean, Celebrity Cruises, Norwegian Cruise Line, Oceania Cruises, and many others — making The Vacation Group a trusted name in the travel industry for service excellence and innovation. For more information about The Vacation Group click here. As a Travel Advisor, you’ll couple your extraordinary customer service skill and product knowledge in land vacations with The Vacation Groups’ best-in-class sales process and platforms to satisfy our clients. Your expertise, attention to detail, and customer following will all contribute to your initial and ongoing success at The Vacation Group. In our business unit, we think “attitude is everything” and if you have it, we have the training opportunities, tools, technologies, and customer offerings designed to enhance your ability to plan for, sell to, and ultimately delight our customers while exceeding your sales goals.

Requirements

Upbeat attitude
College degree or Travel School preferred
Minimum three (3) years of experience in servicing premium clientele preferred
Proven customer service and sales skills, proactive with clients
Critical thinking skills to resolve customer issues
Ability to recognize when management involvement is necessary
Proven ability to foster and value client and team relationships
Excellent written, verbal and interpersonal communication skills
Outstanding organizational skills and attention to detail-including multitasking
Ability to work under pressure while maintaining a high level of accuracy
Travel Industry knowledge including worldwide destinations and premium cruise and tour suppliers
Proficient in industry technology
Knowledge of Word, Excel and Outlook
Specialization a plus (land suppliers sales, destination, travel sector, travel type, special interest, etc.)
First-hand experience with past travel abroad to multiple countries is a plus for this position

Nice To Haves

College degree or Travel School preferred
Minimum three (3) years of experience in servicing premium clientele preferred
Specialization a plus (land suppliers sales, destination, travel sector, travel type, special interest, etc.)
First-hand experience with past travel abroad to multiple countries is a plus for this position

Responsibilities

Provide exceptional customer service resulting in repeat business and referrals.
Meet or exceed annual sales revenue target.
Increase sales through developing and maintaining a network of clients and learning their needs.
Build and maintain strong client relationships (new and existing).
Provide land supplier, destination, and itinerary recommendations to clients.
Consult with clients on various insurance, hotel, and other ancillary options.
Address client issues and concerns. Represent the company professionally by offering competent advice and working directly with suppliers to resolve issues.
Respond quickly and proactively to client requests.
Follow company procedures in areas of customer service, booking systems, documentation, pricing, insurance, invoicing, etc.
Provide input in company strategy and sales direction.
Demonstrate sound judgment in actions relating to overall sales revenue, including but not limited to perks and amenities.
Perform client communications (electronic/phone) with various sales campaigns.
Communicate to Sales Managers and Support teams all pending issues, client requests and items that may need attention while out of the office.
Participate in other duties and projects as assigned by your agency’s management team.
Embrace the use of our technology platforms, including Agent Mate, Agent Universe and others.
Understand “what works” in the current travel trends become intimately familiar with the destinations, products and services that will appeal to our customers.
Be open to a new way of working with prospective clients, including a rigorous protocol for follow up on initial leads as well as quotes and proposals.

Benefits

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses.
Discounted pet insurance and auto, home, & renters insurance.

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