Transportation Support Coordinator
About The Position
Under the supervision of your manager, the Transportation Support Coordinator provides essential administrative and operational support to the transportation team by managing all aspects of job intake and processing. This role is responsible for receiving transportation requests, reviewing and validating job details, entering accurate information into internal systems, and ensuring smooth coordination with operational teams. The position is a vital part in ensuring all transportation activities begin with accurate and complete data, supporting overall service quality and efficiency for customers.
Requirements
- A combination of relevant education (e.g., degree, certifications) and hands-on experience is preferred.
- High School diploma or GED required; bachelor’s degree in business, transportation, logistics, or a related field is desirable.
- A minimum of three (3) years of administrative support work is required.
- Relevant experience in dispatch or logistics is desirable.
- Proficient in using computer software and applications, with a strong ability to quickly adapt to new technologies and tools.
- Strong written and verbal communication skills, with the ability to interact effectively across all levels of the organization.
- Experience with high-volume data entry is strongly recommended.
- Ability to manage multiple tasks and thrive in a fast-paced, dynamic environment with tight deadlines.
- Comfortable collaborating with in-office and remote teams at all levels to gather necessary information.
- Highly organized, detail-oriented, and efficient in managing tasks.
- Excellent organizational and time management skills, with the ability to plan and prioritize, meet deadlines, and achieve strategic goals.
- Demonstrated ability to perform and deliver results under pressure.
- Ability to collaborate across multiple departmental functions.
- Self-directed, yet team focused and results oriented.
Responsibilities
- Receive and review incoming transportation job requests via email, phone, portals, or internal systems.
- Validate job details, including pickup and delivery information, timing, service type, and client requirements.
- Accurately and timely input and update job data in OG, designate crew rank and provide pertinent information as required
- Collaborate with internal teams to resolve missing, unclear, or inconsistent job details prior to processing.
- Monitor job queues and workflows to ensure timely handling of all transportation requests.
- Communicate with clients, partners, or vendors as needed to confirm service information or clarify requests.
- Support documentation and compliance efforts by ensuring all required forms and records are properly attached and stored.
- Ensure all freight/spares shipments are accompanied by the correct paperwork.
- Submit PODs to customers and follow up with vessels/launches to secure missing PODs.
- Maintain accurate and complete operational records, ensuring compliance with company standards.
- Maintain courteous and professional communication with internal and external customers.
- Ensure verbal and written communications are delivered accurately, timely, and completely.
- Escalate any job-related issues or inconsistencies to the appropriate personnel for resolution.
- Prepare and submit reports for management as needed, ensuring all data is accurate and up to date.
- Contribute to the continuous improvement of job intake processes and documentation standards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
