Transportation Supervisor

The Village at Germantown•Germantown, TN

47d

About The Position

The Village is seeking an experienced and compassionate Transportation Supervisor to oversee our transportation program and ensure safe, reliable, and customer-focused service for our residents. This role supervises all drivers, manages transportation scheduling, and personally transports residents to appointments and activities. If you are committed to exceptional service and enjoy working with seniors, we'd love to hear from you!

Requirements

Valid driver's license with a clean driving record.
CDL with passenger endorsement (Class P).
Strong verbal, written, and listening communication skills.
Excellent customer service skills and positive attitude.
Ability to work collaboratively with all departments.
Ability to walk long distances, bend, lift up to 50 pounds, and assist with resident mobility.
Professional appearance and dependable attendance.

Nice To Haves

High School Diploma or GED.
1-3 years of transportation or supervisory experience in senior living, healthcare, hospitality, or similar environments.

Responsibilities

Safely operate community vehicles, transporting residents to appointments, events, and outings.
Assist residents on and off vehicles; help with mobility devices such as wheelchairs, walkers, and canes.
Maintain required driver's license (CDL with passenger endorsement preferred).
Oversee maintenance of all community vehicles, conduct pre-trip inspections, and report safety or repair needs.
Build and update monthly transportation schedules; verify daily appointments in the Worxhub scheduling app.
Coordinate transportation needs with Concierge and Resident Services teams.
Perform weekly, monthly, and quarterly vehicle preventative maintenance and inspections.
Keep all vehicle registrations and handicap placards current.
Train all drivers on vehicle operation, safety requirements, tie-downs, load standards, Worxhub usage, phone systems, and navigation tools.
Ensure all vehicles are clean and ready for use at all times.
Assist Operations with pickups and deliveries as needed.
Drive for off-hour events, including nights and weekends.
Deliver exceptional customer service to residents and Healthcare patients.
Assist with activities when available; attend required meetings and training.
Support emergency responses, including resident evacuation if necessary.
Promote compliance with policies, procedures, budget guidelines, and quality standards.
Maintain strong communication with residents and uphold professional behavior and appearance standards.