Transportation Supervisor

GEODIS Career • Brentwood, TN

17d

About The Position

Transportation Supervisor The Transportation Supervisor is responsible for supervising the activities of all team members engaged in carrying out customer service activities, as well as performing duties associated with planning and transportation needs. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work Recommends corrective action to adjust customer complaints Serves as the direct point of contact for customer issues that require immediate attention Escalates operational issues to the manager when required Coordinates with FAP on invoice resolution and carrier escalation Prepares month-end close revenue accruals reports for the manager Prepares and works with the manager on customer QBRs Determines work procedures and ensures SOPs are completed and accurate Prepares work schedules and training for non-exempt employees Approves and tracks work schedules for non-exempt team members Supports planners during contingencies by securing trucks for multiple customers while being cost-conscious and following business rules Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills Audits all invoices and assists the central billing team with all discrepancy investigations Follows up with carriers to ensure timely receipt of invoices Manages customer’s requirements for load planning and routing compliance Establishes cross-training initiatives within the team Assists manager with team member performance appraisals, discipline, and goal setting Other duties as required and assigned

Requirements

• Bachelor’s degree from a 4-year college or university
• Minimum 3 years related experience and/or training; or an equivalent combination of education and experience
• Minimum 1 year managing direct reports
• Experience with transportation management systems
• PC literate to include Microsoft Office products such as Word, Excel, and Outlook
• Ability to travel up to 10% of the time

Nice To Haves

• Experience with optimization tools preferred

Responsibilities

• Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies and standardized work
• Recommends corrective action to adjust customer complaints
• Serves as the direct point of contact for customer issues that require immediate attention
• Escalates operational issues to the manager when required
• Coordinates with FAP on invoice resolution and carrier escalation
• Prepares month-end close revenue accruals reports for the manager
• Prepares and works with the manager on customer QBRs
• Determines work procedures and ensures SOPs are completed and accurate
• Prepares work schedules and training for non-exempt employees
• Approves and tracks work schedules for non-exempt team members
• Supports planners during contingencies by securing trucks for multiple customers while being cost-conscious and following business rules
• Collaborates with the accounts payable team to ensure timely and accurate processing of freight bills
• Audits all invoices and assists the central billing team with all discrepancy investigations
• Follows up with carriers to ensure timely receipt of invoices
• Manages customer’s requirements for load planning and routing compliance
• Establishes cross-training initiatives within the team
• Assists manager with team member performance appraisals, discipline, and goal setting
• Other duties as required and assigned

Benefits

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Access wages early with the Rain financial wellness app
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community
• + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees