Transportation Specialist

LIFESPAN OF GREATER ROCHESTER INC•City of Rochester, NY

1h•$20

About The Position

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment. SUMMARY In this innovative role and service provision, the Transportation Specialist provides information, assistance, and referral services to older adults 60+, persons with disabilities of any age, caregivers, professionals and others assisting individuals with specific emphasis on information, referral & assistance with local transportation options. By utilizing local transportation providers and partners, seeks new opportunities for services, and provides excellence in customer service, will deliver the best options for our clientele to suit their needs.

Requirements

EDUCATION: AAS in Human Services or equivalent degree or experience.
EXPERIENCE: Two years in human services and or customer service, with at least one-year experience in the geriatric or disability field.
Majority of work is performed at a desk or at a personal computer station.
Intensive telephone and computer usage.
Verbal, written, telephone communication and typing skills are required.
Strong written, computer web-based proficiency needed.
Interface with all levels of personnel.
Ability to maintain composure under strict deadlines and difficult situations.
Ability to work in multi-cultural situations.

Responsibilities

Provides information, assistance, and referral (I&R/A) services to older adults 60+, persons with disabilities of any age, caregivers, professionals and others assisting individuals with guidance with specific emphasis on information, referral and linkages to local transportation options.
Uses problem solving and customer service skills to triage consumer and professional inquiries.
Uses human service skills and a person-centered, strength-based approach to provide telephone assessment and consultation services.
May provide I&R/A, options counseling, advocacy, application assistance, and screening for long term services and supports and benefit/entitlement programs and transportation options.
Provides appropriate information about and linkages to programs and services to support an individual’s independence, choice and self-determination with follow-up to the extent possible to ensure consumer received the service(s) chosen.
Communicates in a professional, non-judgmental and culturally appropriate manner.
Maintains departmental and contractual goals for client response times.
Uses computer software to track all calls and requests for services and support information, in an accurate, timely fashion.
Maintains up-to-date resource files, shares pertinent resources with team members, and updates in-house and statewide resource listings, as needed.
Maintains up-to-date professional knowledge of the geriatric and disability fields, community services, entitlement benefits, clinical skills and competencies through reading, workshops and conferences.
Work in partnership with the department director to identify best practice and departmental and improvement opportunities
Participates as a member of the inter-agency team.
Participates in all TRAC staff meetings and training.
Participates in all Lifespan staff meetings and trainings, including cultural competency and corporate compliance.
Participates in Quality Assurance activities.
Accepts and seeks guidance and supervision from the Regional Director of Mobility Management.
Other duties as assigned by supervisor.