Transportation Specialist

LIFESPAN OF GREATER ROCHESTER INC•City of Rochester, NY

About The Position

Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. This role is non-exempt and part-time, 20 hours per week, with an hourly rate up to $20.00. In this innovative role and service provision, the Transportation Specialist provides information, assistance, and referral services to older adults 60+, persons with disabilities of any age, caregivers, professionals, and others assisting individuals, with specific emphasis on information, referral & assistance with local transportation options. By utilizing local transportation providers and partners, seeking new opportunities for services, and providing excellence in customer service, the specialist will deliver the best options for clientele to suit their needs.

Responsibilities

Provides information, assistance, and referral (I&R/A) services to older adults 60+, persons with disabilities of any age, caregivers, professionals and others assisting individuals with guidance with specific emphasis on information, referral and linkages to local transportation options.
Uses problem solving and customer service skills to triage consumer and professional inquiries.
Uses human service skills and a person-centered, strength-based approach to provide telephone assessment and consultation services.
May provide I&R/A, options counseling, advocacy, application assistance, and screening for long term services and supports and benefit/entitlement programs and transportation options.
Provides appropriate information about and linkages to programs and services to support an individual’s independence, choice and self-determination with follow-up to the extent possible to ensure consumer received the service(s) chosen.
Communicates in a professional, non-judgmental and culturally appropriate manner.
Maintains departmental and contractual goals for client response times.
Uses computer software to track all calls and requests for services and support information, in an accurate, timely fashion.
Maintains up-to-date resource files, shares pertinent resources with team members, and updates in-house and statewide resource listings, as needed.
Maintains up-to-date professional knowledge of the geriatric and disability fields, community services, entitlement benefits, clinical skills and competencies through reading, workshops and conferences.
Work in partnership with the department director to identify best practice and departmental and improvement opportunities.
Participates in all TRAC staff meetings and training.
Participates in all Lifespan staff meetings and trainings, including cultural competency and corporate compliance.
Participates in Quality Assurance activities.
Accepts and seeks guidance and supervision from the Regional Director of Mobility Management.
Other duties as assigned by supervisor.