TRANSPORTATION SPECIALIST

Dollar General • Goodlettsville, TN

223d

About The Position

The Transportation Support Specialist provides comprehensive support to the 24/7 Transportation Operations Center (TOC), ensuring smooth operations across delivery, travel, and store support functions. This role is pivotal in resolving customer service and operational cases through critical and analytical thinking, as well as ensuring on-the-road and in-store support for drivers, field teams, and store staff.

Requirements

• Demonstrated competency with transportation management systems (TMS) and related processes.
• Strong ability to effectively communicate with both internal and external partners.
• Proficient in Microsoft Office including Excel.
• Working knowledge of transportation, distribution and broader supply chain concepts.
• General business acumen.
• Must be able to multi-task and prioritize workload in order to meet deadlines.
• Ability to be a team player and customer service driven.
• Exhibits initiative and willingness to learn and adapt to new processes or work content.

Responsibilities

• Optimize, plan and route store orders and inbound vendor purchase orders to ensure efficient and timely product flow.
• Provide resolution for routing exceptions and delays.
• Monitor transportation systems and reports for discrepancies and incomplete activity in support of Operations team and direct carrier partners in required remedies.
• Proactively updates internal customers on delayed shipments or vendor issues.
• Participate on cross functional projects supporting improvements to the overall performance of the company.
• Administer freight pay and manual invoice processes.
• Leverage chargeback system to identify and address vendor deficiencies.
• Utilize claims procedures to recover transportation dollars and payables related to merchandise / structure / equipment claims.
• Accountable for relevant transportation input into SOPs and ensuring they are kept up to date.
• Conduct audits validating compliance to DG processes.
• Analyze carrier and vendor performance data to identify service issues and make recommendations to deliver improvements.
• Report on daily / weekly / monthly key performance indicators.
• Ensure all data provided by vendors and 3rd party providers is timely and accurate.
• Track DG assets (trailers, rolltainers, etc.) and updates the appropriate systems.
• Provide ad-hoc reporting and analysis which will drive improvement to KPS's.

What This Job Offers

• Industry: General Merchandise Retailers