Transportation Specialist, Remote Gate Management (RGM)

Amazon • Tempe, AZ

40d • $21 - $29 • Remote

About The Position

Amazon’s ROC, Team is seeking a highly skilled and motivated Transportation
Specialist to assist in the resolution of stakeholder issues of daily freight
movements flowing into and out of our North American fulfillment centers and our
associated fulfillment network. This is an exciting opportunity to join our
team, and to have a positive impact on Amazon, our transportation partners and
ultimately our customers. When network disruptions happen, you’ll be at the
forefront of helping the network/transportation partners clear those issues and
ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center,
transportation, and/or supply chain environments. Additionally, a passion for
quickly providing solutions and resolution to challenges by using strong
communication, problem solving and organizational skills is a must. Successful
candidates will enjoy working in a fast-pace, high-volume environment with a lot
of growth opportunity. They will thrive on accountability to themselves, team,
carriers/drivers and work schedules!

Requirements

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

Nice To Haves

• 1+ year of call center experience
• 1+ year of call center experience

Responsibilities

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED