Transportation Specialist, Relay Operations Center (ROC)

Amazon • Tempe, AZ

402d

About The Position

The Transportation Specialist at Amazon's Relay Operations Center (ROC) plays a crucial role in managing daily freight movements and resolving stakeholder issues. This position requires strong communication and problem-solving skills to ensure timely shipments and a positive experience for carriers and drivers. The role involves working in a fast-paced environment, supporting workload surges, and utilizing analytical skills to drive data-driven decisions.

Requirements

• 1+ years of experience working with computers and Microsoft Office (Outlook, Word, Excel).
• High school diploma or equivalent.
• 1+ year of call center experience.
• Strong communication skills.
• Organizational skills and analysis skills.

Nice To Haves

• Background in customer service, transportation, and/or supply chain environments.
• Ability to work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Deliver outstanding carrier and driver experience/solutions in a contact center environment.
• Research and problem-solve to set appropriate expectations within the Amazon Transportation network.
• Adhere to schedules including start/stop times and breaks/lunches in a fast-paced environment.
• Support workload surges and weather-related operations, including significant overtime during high-volume peaks.
• Use internal systems to gather data for reporting on a daily, weekly, monthly, and quarterly basis.
• Collaborate with cross-functional teams to communicate insights and drive data-driven decisions.
• Provide support to field teams in driver assignment, load acceptance, and driver/equipment availability.

Benefits

• Full-time position with overtime as required.
• Opportunity for growth in a fast-paced environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED
• Number of Employees: 1-10 employees