Transportation Services Supervisor

Mystic Lake Casino Hotel • Prior Lake, MN

68d

About The Position

Ensures excellent guest service by supervising the valet for our guests and shuttle bus for not only external but internal team members for the enterprise and Community business properties. Ensures effective guest service, handles/resolves guest issues and concerns, and is responsible for the protection of up to 1,000 guest vehicles. Drives shuttle buses and parks cars as needed.

Requirements

• Valid driver's license and adherence to driving standards determined by the Gaming Enterprise.
• Experience in supervising staff and managing operations.
• Ability to handle guest issues and concerns effectively.
• Strong organizational and communication skills.

Nice To Haves

• Experience in the hospitality or transportation industry.
• Knowledge of safety regulations and procedures.

Responsibilities

• Supervises shuttle services, ensuring shuttles are operated in an organized, efficient and safe manner to expedite transportation of internal and external guests throughout the enterprise and Community properties.
• Assigns shift routes accordingly.
• Monitors driving habits and ensures that performance requirements are satisfied.
• Monitors for unsafe conditions and reports findings to appropriate personnel.
• Schedules team members based on forecasted business needs.
• Trains and develops team members.
• Recommends and participates in team member reviews and recommends disciplinary actions.
• Completes team member scorecards.
• Conducts routine inspections of shuttle buses.
• Assists shuttle drivers with washing buses.
• Monitors shuttle buses for problems and facilitates regular bio-diesel runs.
• Assists with traffic control as needed.
• Maintains traffic flow and organization in valet staging and parking areas.
• Assists Transportation Services Assistant Manager in training drivers.
• Completes daily shift reports, attendance, performance reports, accident, damage, and injury reports.

What This Job Offers

• Industry: Accommodation