Transportation Services Representative 1

State of Oregon•Springfield, MO

1d•Onsite

About The Position

Transportation Services Representative 1 Oregon Department of Transportation Driver and Motor Vehicles Division (DMV) Field Services Group / Central Region Springfield The role: Bring your customer service skills to the Springfield DMV as a transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates. In addition, you will administer knowledge, skill and vision tests to potential drivers, ensure correct fees are collected, provide information about regulations and policies and administer behind-the-wheel drive tests. We provide the training you need to make decisions using vehicle laws, agency policies and regulations. Apply today! We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile .

Requirements

Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures
Experience or training using computers to retrieve and input data
Three months experience collecting money and making change.
Completion of an associate’s degree will substitute for one year of the public contact experience.
Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.

Nice To Haves

Experience working in a fast-paced environment and dealing with stressful situations.
Demonstrated computer literacy skills and reading comprehension skills.
Experience providing excellent customer service.
Experience handling multiple assignments and frequent interruptions.
Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Responsibilities

Help the public register vehicles and apply for permits.
Provide exceptional customer service while following privacy laws.
Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood.
Produce photo licenses, instruction permits and identification cards.
Administer, correct and explain driver license tests.
Conduct and interpret results of driver vision tests.
Perform physical examinations of vehicles and verify vehicle identification numbers.
Prepare daily bank deposits and account for sensitive inventory.
Occasionally perform relief work in other DMV offices within the region.
May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.