Transportation Service Advisor/ Liaison

Liberty University•Lynchburg, VA

1d•Onsite

About The Position

The Transportation Service Advisor/ Liaison is responsible for assisting the Transportation Department with daily operational needs to include but not limited to: Shop Scheduling, Customer Service, Vendor Coordination, Record Keeping, University Asset Enrollment, Inspect Motor Pool Vehicles, and to do other work as required. The Service Advisor is to produce work that meets the high standards of the Transportation Department and to assist in accomplishing the mission of Liberty University. Essential Functions and Responsibilities 1. As Essential Personnel you are expected to be available in the event of school closings, delays, shutdowns and any emergencies including clean up required because of severe weather incidents. Transportation personnel are essential to the overall success of Commencement (May) and Orientation and Move-in (August) weekend events and special events that are scheduled in facilities throughout the year and must be available to work scheduled and unscheduled hours as emergency needs arise. 2. Reports to work at the required time and performs duties as assigned by the Director of Transportation Fleet and/or the Sr. VP of Facilities Management. 3. Assist in managing the maintenance, scheduling and recording fleet inspections, and service information of University Assets. Assets are to include but not limited to: UTVs, cars, trucks, vans, heavy equipment, mowers, trailers, ATVs, lifts, etc. that exist or may at any time, be added to the University’s fleet.). 4. Coordinate the review and approval of vehicle and equipment maintenance and repairs for external vendors as per established standards and guidelines. 5. Assist with the creation and closure of work orders through the departmental approved process. 6. Assist in verifying information in the Fleet Inventory Management System is correct. 7. Assist in maintaining of record keeping standards for all University fleet enrolled assets. 8. Coordinate with external vendors regarding maintenance, repair, and priority of University assets. 9. Assist in enrollment for Assets purchased. 10. Acquire quotes for all purchases under the responsibility of Transportation. 11. Assist with Key enrollment into departmental approved storage. 12. Assist in Post and Pre inspections all Motor Pool Requested vehicles as needed. 13. Issue equipment and or Keys as needed on behalf of the Motor Pool Department. 14. Review and schedule recall notices as needed in a timely fashion. 15. Review and schedule warranty issues as needed in a timely fashion. 16. Maintains customer rapport by explaining estimates and expected return of vehicle/equipment; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing as necessary. 17. Shall enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and the department. 18. Relies on experience and judgement to plan and accomplish goals. 19. Performs other duties as assigned. 20. Must provide own hand tools to perform and complete trade related tasks. 21. Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks. 22. Works effectively as a team member, embracing and fostering LU’s mission.

Requirements

A high school diploma and proficiency in Microsoft Office suite required.
Effective communication both verbally and in writing.
Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Regularly required to lift 20 pounds or fewer.
Must provide own hand tools to perform and complete trade related tasks.
Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required, must be able to pass all requirements to be on Liberty University insurance.

Nice To Haves

3 years' job experience in customer service preferred.

Responsibilities

Assist the Transportation Department with daily operational needs
Shop Scheduling
Customer Service
Vendor Coordination
Record Keeping
University Asset Enrollment
Inspect Motor Pool Vehicles
Assist in managing the maintenance, scheduling and recording fleet inspections, and service information of University Assets
Coordinate the review and approval of vehicle and equipment maintenance and repairs for external vendors
Assist with the creation and closure of work orders
Assist in verifying information in the Fleet Inventory Management System
Assist in maintaining of record keeping standards for all University fleet enrolled assets
Coordinate with external vendors regarding maintenance, repair, and priority of University assets
Assist in enrollment for Assets purchased
Acquire quotes for all purchases under the responsibility of Transportation
Assist with Key enrollment into departmental approved storage
Assist in Post and Pre inspections all Motor Pool Requested vehicles as needed
Issue equipment and or Keys as needed on behalf of the Motor Pool Department
Review and schedule recall notices as needed
Review and schedule warranty issues as needed
Maintains customer rapport
Enhance organization reputation
Performs other duties as assigned
Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks
Works effectively as a team member, embracing and fostering LU’s mission