Transportation Operations Supervisor

Snowshoe Mountain Resort • Snowshoe, WV

123d • $24

About The Position

As a Transportation Operations Supervisor, you'll oversee a dedicated team of drivers, ensuring safe, efficient transportation for guests and staff throughout the resort. This role combines leadership, guest service, and daily variety, making it ideal for someone ready to take on a rewarding challenge in a breathtaking mountain setting. You will meet guests and employees from across the country and around the world, providing them with exceptional hospitality that makes Snowshoe their home away from home.

Requirements

• High School Diploma or GED
• CDL with passenger endorsement
• 3 years driving experience
• Previous supervisory experience
• Computer knowledge

Responsibilities

• Operate resort-provided shuttle vehicles safely and efficiently.
• Recruit, interview, hire, train, and coach shuttle drivers.
• Schedule, supervise, and evaluate department staff; provide coaching and disciplinary actions as needed.
• Oversee the repair, maintenance, and cleanliness of all shuttle vehicles and departmental resources.
• Conduct pre-trip vehicle inspections, log defects, and coordinate necessary repairs.
• Ensure all buses are clean and equipped with required safety gear.
• Provide guests with accurate resort information and maintain up-to-date informational materials on the shuttles.
• Participate in the resort's random drug and alcohol testing program.
• Use shuttle radios in accordance with resort guidelines and maintain proper radio etiquette.
• Follow established shuttle routes and adjust as needed due to weather, guest needs, or resort operations.
• Provide ongoing training and support to shuttle staff as required.
• Maintain accurate and current employee records, including Driver's Licenses and Medical Cards.
• Communicate daily with the Transportation Manager regarding schedule changes, guest requests, weather impacts, or operational issues.
• Adapt shuttle service operations in response to resort conditions and reroute vehicles as needed.
• Lead daily driver meetings to share updates, resort information, and reinforce safety protocols.
• Remain flexible as duties may evolve with the needs of the resort.

Benefits

• Affordable on-mountain employee housing available for rent.
• Medical Benefits - Minimal Essentials Coverage available.
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes.
• 401k plan available to any employee over the age of 18.
• Discounted Friends and Family Lift Ticket Vouchers.
• 30% off Snowshoe food & beverage locations (excludes alcohol).
• 30% off soft goods like clothes.
• 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many more.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED