Transportation Operations Manager

Stord•Reno, NV

About The Position

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. The Transportation Operations Manager leads and engineers the operational success of a zone-skipping parcel network across multiple fulfillment centers (up to four concurrently). This role owns end-to-end parcel transportation performance, ensuring seamless coordination between fulfillment center (FC) teams and last-mile carriers while driving accountability, service excellence, and continuous improvement. Key responsibilities include managing daily carrier arrivals and departures, optimizing sortation schemes and dock plans, forecasting parcel volumes, and aligning carrier capacity to demand. The role oversees shipping office operations, including OTP/OTD performance reporting, compliance, and carrier scorecard management. This leader ensures loading accuracy and dock efficiency, while partnering closely with FC Operations to execute reliable, on-time parcel movements. In addition, the Transportation Operations Manager supervises a small team of full-time and temporary employees, drives KPI adherence, develops and refines SOPs, leads training initiatives, and leverages data and industry systems to proactively identify delays, resolve operational bottlenecks, and enhance overall transportation performance. The ideal candidate brings 4+ years of experience in parcel transportation engineering and warehouse-based parcel operations, including direct carrier management and dock oversight. They possess strong analytical and problem-solving capabilities, experience with LTL and FTL transportation, and the ability to influence cross-functional stakeholders in a fast-paced, ambiguous environment. A strong ownership mindset, exceptional organizational skills, and clear, effective communication are critical to success in this role.

Requirements

Bachelor’s degree in Supply Chain, Business, or a related field.
4+ years of experience in logistics solutions design, specifically engineering parcel transportation within fulfillment and/or sortation networks.
4+ years of parcel transportation experience in a warehouse environment, including carrier compliance and operational requirements.
Direct management experience leading teams of 8–10 employees (FTE and/or temporary).
2+ years of dock management and shipping office operations experience.
Experience working with additional transportation modes, including LTL and FTL.
Experience using data analysis tools (e.g., Excel, BI tools, TMS, WMS) to evaluate transportation performance and support operational decision-making.
Demonstrated experience influencing cross-functional stakeholders to implement transportation strategies or process improvements.
Experience managing multiple competing priorities in a fast-paced operational environment.
Familiarity with industry transportation and warehouse technology systems for reporting and problem-solving.
Experience developing SOPs, training materials, or operational documentation.

Responsibilities

Engineer the operational success of zone skipping for our parcel network, coordinating the daily operations for carrier arrivals, sortation schemes, critical departures, and relations with last mile carriers.
Own the Parcel operations in up to 4 full sites (weighted) at a given time with travel up to once per month.
Manage a full suite of Parcel carriers.
Have an understanding of sortation/injection schedules, carrier platforms, and delivery expectations.
Hold these carriers accountable through reporting and carrier scorecards.
Maintain shipping office responsibilities, including check-in process, reporting on OTP/OTD, and holding warehouse accountable for proper loading/unloading practices.
Provide guidance on the layout and dock plan, provide input for the configuration of the sorter, identifying sorter spurs, staging areas, and doors for the day’s carriers.
In consultation with FC Operations, project daily parcel package volumes and coordinate carrier capacity to handle them.
Oversee the accuracy and timeliness of loading gaylords and packages aboard carrier trailers, including development of processes to improve accuracy and efficiency.
Manage up to 8+ temp and FTE employees at a given, providing them with guidance and holding them to daily KPI's.
Utilize reporting and tools to identify and address delays, errors, or areas of concern with the sortation and tracking for parcels from the FC.
Review results of Parcel carrier selection, and sortation to carriers, addressing anomalies or shipping errors as observed.
Utilize online tools to communicate shipping forecasts to Parcel carriers, and meet with local carrier contacts for the timely and accurate pickup and sortation of all Parcel freight.
Conduct training, develop operating procedures, and communicate successes and opportunities with the process for carrier selection, labeling, compliance, and accuracy of the transportation operations.