Transportation Operations Coordinator

Expeditors•Ellenwood, GA

10h

About The Position

Summary: The Transportation Operations Coordinator is responsible for ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Requirements

Bachelor's degree or equivalent working experience
1-2 years experience in supply chain, logistics and or transportation (preferred)
Experience in logistics software and systems, such as ERP systems, transportation management systems (TMS), and warehouse management systems (WMS).
Knowledge of international shipping regulations and customs procedures
Effective communication and negotiation skills
Analytical mindset with the ability to interpret data and make informed decisions
Ability to type 45wpm

Responsibilities

Build customer relationship and provide excellent customer service, understanding their needs and goals
Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses, and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
Drive carrier and service provider performance for the Hub and Spoke locations
Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
Acts as a liaison between Google’s warehouse vendor and carrier
Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
Monitor inbound and outbound deliveries ensuring it reaches destination as requested
Proactively approach and resolve bottlenecks in the shipping and receiving processes
Develop and monitor carrier KPIs and metrics for transportation analysis
Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs