TRANSPORTATION OFFICE MANAGER

ARC - IMPERIAL VALLEY•El Centro, CA

3d•$25 - $25

About The Position

Under the general direction of the Director of Transportation or Chief Executive Officer, administers and manages the daily administrative and operational functions of the Transportation Department. The Transportation Office Manager ensures effective coordination of office operations, dispatching, routing, compliance, and customer service in accordance with agency policies, procedures, and regulatory requirements to ensure safe, efficient, and cost-effective transportation services.

Requirements

High school diploma required; Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience
Minimum 2–5 years of experience in transportation operations, fleet management, or office management
Familiarity with DOT regulations and transportation compliance standards
Proficient with computers, including financial accounting and business management software
Valid Driver License (Class C)
Maintain current CPR & First Aid certification (provided at hire, renewed bi-yearly)
Compliant with TB/physical exam requirements (at hire, renewed bi-yearly)
Ability to read, analyze, and interpret technical, financial, and legal documents
Ability to respond effectively to inquiries or complaints from customers, regulatory agencies, or stakeholders
Ability to write reports, correspondence, and publications in the required style and format
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Regularly required to talk and hear
Frequently is required to; stand, sit, use hands to handle or feel, and reach with hands and arms.
Occasionally required to walk
Must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Responsibilities

Manages and coordinates day-to-day office operations of the Transportation Department, including dispatch, routing, and driver scheduling.
Serves as a liaison between drivers, dispatchers, customers, internal departments, and management to ensure efficient communication and service delivery.
Oversees and maintains transportation documentation, including driver manifests, driver logs, mileage records, and related operational reports.
Maintains DOT, federal, state, and agency compliance files to ensure regulatory adherence.
Assists in preparing operational, financial, and performance reports related to fleet operations, productivity, and expenses.
Supports safety initiatives, audits, inspections, and incident reporting processes.
Tracks driver qualifications, certifications, licenses, and required training to ensure compliance with regulatory standards.
Supervises transportation office staff, including dispatchers, clerks, and support personnel; assigns work and monitors performance.
Trains new and existing employees on departmental procedures, systems, customer service standards, and compliance requirements.
Responds to customer inquiries regarding fares, schedules, routes, and service concerns; resolves complaints and routing issues in a timely and professional manner.
Maintains an efficient and effective office environment focused on safety, customer service, and operational excellence.
Assumes supervisory responsibilities in the absence of the Director of Transportation, as assigned.
Promotes a safe, cooperative, and professional work environment in compliance with CAL-OSHA, ADA, and agency policies.
Willingness and ability to cooperate, work with, and communicate effectively with co-workers, supervisors, subordinates, and outside agencies.
Performs other related duties within physical and mental capabilities as assigned by management.