Transportation Mobility Service Officer I

City of Austin

15d•$22 - $24•Onsite

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. About Us! Austin Transportation and Public Works (ATPW) is a highly reliable organization that builds and maintains infrastructure for our community. Our vision is for Austin to be the model for safe, reliable, and sustainable transportation. We value safety, unity, reliability, accountability, integrity, community, and employee fulfillment. Job Description: Purpose: Under general supervision, this position patrols assigned areas of the City to expedite flow of vehicular traffic by reporting, correcting, and addressing mobility issues; and enforces State and City laws and ordinances. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Patrols assigned area to direct and expedite the flow of vehicular traffic by reporting, correcting, and addressing mobility issues. Enforces parking regulations and issues citations for violations of State and City laws and ordinances; testifies in court for contested hearings. Marks vehicles to detect abuse of timed areas; immobilizes or impounds vehicles or property in violation of State and City laws and ordinances. Monitors and reports major thoroughfares and intersections to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting mobility issues. Reports roadway hazards that impede the normal traffic flow. Responds to minor traffic collisions to direct and expedite the flow of traffic. Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences. Answers questions concerning parking payment options and zones and provides wayfinding assistance to the public. Completes reports, maintains logs, and responds to other correspondence from City employees and the public. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of State and City laws and ordinances, municipal codes, and regulations. Knowledge of City and departmental policies and procedures. Knowledge of City streets and places of interest. Skill in handling multiple tasks and prioritizing. Skill in handling conflict, difficult, and uncertain situations. Skill in responding calmly to emergency situations. Skill in effective oral and written communication. Skill in using computers and related software. Skill in the use of hand tools and measuring devices. Ability to write complete, accurate, and timely reports. Ability to testify in court regarding facts in contested citation. Ability to safely direct traffic. Ability to read, interpret, and apply State and City laws and ordinances, as well as City and department policies and procedures. Ability to exercise discretion in issuance of citations and impoundment of vehicles. Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices. Ability to provide minor mechanical assistance to disabled vehicles. Ability to work outside in all kinds of inclement weather conditions. Ability to obtain CPR and First Aid certification. Ability to quickly recognize and analyze irregular events. Ability to establish and maintain effective communication and working relationships with City employees and the public. Ability to be certified to carry OC/pepper spray. Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle. Ability to handle physical requirements of the job. Minimum Qualifications: Graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field. Licenses and Certifications Required: Valid Texas Class C Driver License. Must obtain CPR certification within six (6) months of hire. Physical Requirements: Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic. Preferred Qualifications: Experience handling sensitive interactions with the public. Experience in code and parking enforcement of local transportation ordinances and state laws governing parking of vehicles or related. Experience investigating and resolving parking violation disputes. Experience working with local police and county law enforcement units. Notes to Candidate: The Transportation Mobility Service Officer is assigned to areas of the City to enforce parking regulations and enforce local transportation ordinances and state laws governing parking of vehicles; issues citations, enters data into a handheld computer, directs pedestrian traffic, writes reports, and responds to citizen complaints ensuring a safe environment for the general public. This position requires applicants with good moral standards to work with the public to enforce parking enforcement laws and city codes. Driving record will be evaluated to ensure it meets the City’s Safety Driving Record Standards. Pay Rate: $22.05 - $24.26 per hour. Location: 1111 Rio Grande St, Austin, TX 78701 Hours: Sunday 10:00am – 8:30pm Monday 1:30pm – 12:00am Tuesday 1:30pm – 12:00am Saturday 10:00am – 8:30pm Hours may vary depending on departmental needs and initiatives. Watch Inside TPW to learn more about Austin Transportation and Public Works and its role in the region's mobility landscape. Working for the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities, and more. Click here for more information on City of Austin Benefits! This position will require a background check. Essential Employee: This position is considered an “Essential” role and is essential to the operations of the City based on the preparation, response, and recovery phase of extraordinary situations or emergency conditions. As an employee that has been designated as “Essential” the expectation will be to work at a designated work site during declared extraordinary situations or emergency conditions to serve the community. Essential Employees during emergencies play a role in ensuring the public health, safety, and welfare of our community and ensuring City operations continue. A Cover Letter and Resume are required for this position. Please be sure to upload these documents for consideration READ THIS STATEMENT regarding your Application: A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties, responsibilities, and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g.,

Requirements

Knowledge of State and City laws and ordinances, municipal codes, and regulations.
Knowledge of City and departmental policies and procedures.
Knowledge of City streets and places of interest.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict, difficult, and uncertain situations.
Skill in responding calmly to emergency situations.
Skill in effective oral and written communication.
Skill in using computers and related software.
Skill in the use of hand tools and measuring devices.
Ability to write complete, accurate, and timely reports.
Ability to testify in court regarding facts in contested citation.
Ability to safely direct traffic.
Ability to read, interpret, and apply State and City laws and ordinances, as well as City and department policies and procedures.
Ability to exercise discretion in issuance of citations and impoundment of vehicles.
Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
Ability to provide minor mechanical assistance to disabled vehicles.
Ability to work outside in all kinds of inclement weather conditions.
Ability to obtain CPR and First Aid certification.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Ability to be certified to carry OC/pepper spray.
Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
Ability to handle physical requirements of the job.
Graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field.
Valid Texas Class C Driver License.
Must obtain CPR certification within six (6) months of hire.

Nice To Haves

Experience handling sensitive interactions with the public.
Experience in code and parking enforcement of local transportation ordinances and state laws governing parking of vehicles or related.
Experience investigating and resolving parking violation disputes.
Experience working with local police and county law enforcement units.

Responsibilities

Patrols assigned area to direct and expedite the flow of vehicular traffic by reporting, correcting, and addressing mobility issues.
Enforces parking regulations and issues citations for violations of State and City laws and ordinances; testifies in court for contested hearings.
Marks vehicles to detect abuse of timed areas; immobilizes or impounds vehicles or property in violation of State and City laws and ordinances.
Monitors and reports major thoroughfares and intersections to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues.
Collaborates with and assists traffic engineers by reporting mobility issues.
Reports roadway hazards that impede the normal traffic flow.
Responds to minor traffic collisions to direct and expedite the flow of traffic.
Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences.
Answers questions concerning parking payment options and zones and provides wayfinding assistance to the public.
Completes reports, maintains logs, and responds to other correspondence from City employees and the public.