Transportation Manager

Waste Management, Inc. (WM)•Reno, NV

84d•$76,000 - $78,000•Onsite

About The Position

This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees. This role leads and develops a team of 20–30 drivers, providing coaching and guidance to ensure safety, efficiency, and high-quality service. In addition, the Operations Manager supports a department managing 61 routes, monitoring performance metrics, optimizing schedules, and implementing best practices to achieve operational excellence. Acting as a business owner, this position focuses on cost management, compliance, and continuous improvement while collaborating with dispatch, logistics, and customer service teams to maintain exceptional standards and customer satisfaction.

Requirements

Associate's Degree or in lieu of a degree Required or
High School Diploma (accredited) and two (2) years of relevant work experience. Required
Successful completion of the WM Operations Manager Trainee program Required and
must be at least 18 years of age Required and
legally eligible to work in the country where the position is located Required
Driver's License Valid Driver's License Required

Responsibilities

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
Meet with new frontline employees daily to ensure consistent communication and support of onboarding.
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance
Focus on understanding and progress of frontline employee career goals
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee and
Teaching and developing an understanding of the WM Way
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.