Transportation Manager II

J.B. Hunt Transport Services, Inc.•Olathe, KS

About The Position

Under general supervision, this position is responsible for the direct driver management and supervision of midsize driver count, ensuring safe and timely service movement of freight, load assignment, and providing best-in-class customer service. Ensure compliance with DOT regulations and responsible for all driver compliance and company regulations while working with internal and external contacts to ensure the accurate planning, routing, monitoring, and delivery of freight and loads. The transportation manager must be able to work any shift to satisfy the demand for flexibility in scheduling to ensure operational success. This includes, but is not limited to, day, night, and weekend shifts and ensuring that coverage is accounted for. Key Responsibilities: Build and maintain positive professional relationships with drivers and safety to minimize turnover and maximize ongoing productivity Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third-party (customer) systems Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain, and present customer-specific reporting and financial analysis through face-to-face and/or virtual interactions at customer locations Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports Manage yard including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinate with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required) Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on-call Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road

Requirements

High School Diploma/GED and 2-3 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed
Strong professional communication skills applied internally and externally
Proven experience in establishing and maintaining healthy working relationships
Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
Ability to process information with high levels of accuracy
Accurately analyze situations and reach productive decisions based on informed judgment
Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook)
Ability to manage multiple competing priorities
Ability to consistently travel to account and customer locations
Ability to adapt to a dynamic work environment and shifting priorities and directives
Experience in holding people accountable and conducting difficult conversations
Ability to perform in a stressful and high-pressure work environment

Nice To Haves

Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1-2 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience

Responsibilities

Build and maintain positive professional relationships with drivers and safety to minimize turnover and maximize ongoing productivity
Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability
Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third-party (customer) systems
Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain, and present customer-specific reporting and financial analysis through face-to-face and/or virtual interactions at customer locations
Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market
Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports
Manage yard including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinate with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required)
Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on-call
Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met
Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road