Transportation Management Center - Operations Supervisor

thyssenkrupp Materials•Chicago, IL

2d•$64,730 - $97,095

About The Position

The Transportation Brokerage Operations Supervisor is responsible for overseeing daily operational activities within the brokerage department to ensure efficient, compliant, and service driven execution of customer freight. This role provides direct supervision to operations staff, ensures adherence to established processes, and supports organizational goals related to service performance, cost management, and productivity. The Supervisor serves as a key point of escalation and collaborates closely with internal teams, carriers, and customers. The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. This position has been identified as “safety sensitive” by thyssenkrupp under applicable laws. Accordingly, any application for this position that is considered for employment with thyssenkrupp requires successful completion of pre-employment drug testing, which may include testing for marijuana in accordance with any applicable federal, state, and local laws.

Requirements

Bachelor’s degree in Supply Chain, Business, Logistics, or related field; or equivalent combination of education and experience.
3+ years of experience in freight brokerage, logistics operations, or transportation management.
Demonstrated experience leading or supervising a team in a fast-paced operational environment.
Proficiency with Transportation Management Systems (TMS) and standard office software (e.g., MS Office, Teams).
Strong problem-solving skills, attention to detail, and ability to manage competing priorities.

Nice To Haves

Prior supervisory experience in a transportation brokerage or 3PL environment.
Knowledge of truckload, LTL, intermodal, or multimodal transportation processes.
Understanding of carrier markets, pricing, and capacity management strategies.
Familiarity with FMCSA regulations, ELD requirements, and safety compliance standards.

Responsibilities

Supervise day‑to‑day brokerage operations including load entry, scheduling, tracking, updates, and exception management.
Ensure timely execution of pickup and delivery activities while maintaining service quality, accuracy, and compliance with company standards.
Monitor work queues, shipment progress, and workload distribution to support efficient operational flow.
Provide leadership, coaching, and performance feedback to assigned staff.
Conduct onboarding, training, and ongoing development to ensure team members understand policies, procedures, and system requirements.
Participate in performance evaluations, staffing decisions, and corrective action processes as required.
Act as an escalation point for service failures, accessorial issues, urgent customer requests, and carrier challenges.
Partner with customer service, sales, and carrier procurement teams to resolve operational issues and maintain strong relationships.
Ensure professional, timely communication with internal and external stakeholders.
Ensure operational processes align with company SOPs, regulatory requirements, and customer-specific guidelines.
Support continuous improvement initiatives to enhance efficiency, accuracy, and overall service quality.
Maintain compliance with FMCSA/DOT regulations, internal policies, and contractual obligations.
Monitor operational metrics such as on‑time performance, tender acceptance, service failures, and cost-to-serve.
Utilize TMS and related systems to maintain data accuracy and operational visibility.
Provide department leadership with regular updates regarding performance trends, issues, and improvement opportunities.