Transportation Location Manager

First Student • Jackson, MS

7d • $75,000 • Onsite

About The Position

At First Student, our Transportation Managers are a constant reflection of our company’s commitment to safety and customer service. The Transportation Manager is responsible for providing operational oversight, day-to-day management, and directly supervising staff and financial performance.

Requirements

• 1 year experience in an Assistant Location Manager role or equivalent experience with management responsibility
• 5 Years Operations Experience
• Committed to Safety Lifestyle
• Proficient computer literacy is essential with Microsoft Office products including Word, Excel, PowerPoint and Outlook.
• Literacy in technology used to manage the operation to include but not limited to FGA approved Smart technology, Apps, encrypted drives, shared drives and other Smart technology
• Solid oral and written communications.
• Strong presentation skills.
• Strong interpersonal skills in dealing with customers, parents, and community.
• Solid financial and budgetary skills with ability to interpret and analyze P&L, budgets and forecasts.
• Strong business background in financial, strategic, and organizational analysis.
• Ability to work in a fast-paced environment with others in a team setting
• Demonstrated ability to train, coach and provide leadership
• Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.

Nice To Haves

• Bachelor’s degree is preferred but not required.
• Equivalent experience can be viewed in placement of degree.
• Experience with other software such as timekeeping and payroll systems is preferred.

Responsibilities

• Ensures the safe and timely transportation of passengers to and from their destinations.
• Manages operational expenses to optimize all cost per bus.
• Manage all contractual services to include administrative functions, information systems, parts purchasing, and inventory control.
• Ensures purchases (including parts) follow company processes and policies.
• Leads the Location in managing the day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions.
• Foster and maintain positive relationships within and outside of the Location, including senior management and customer contacts.
• Provide prioritization of work assignments and management of functional team resources and their activities as needed or required.
• Leads and oversees all aspects of customer contract compliance and management with a concentrated focus on retaining the customer. Includes adherence to all staff, driver, and vehicles requirements, as well as KPI, billing and budget management.
• Builds and maintains positive relationships with employees, local school officials, parents and the community.
• Resolves concerns with employees, local school officials, parents, and the community.
• Implements fair and consistent recognition and/or corrective discipline.
• Communicates with customer by telephone, electronically or in regular face-to-face meetings.
• Responds promptly to customer inquiries, identifies and escalates priority issues, obtains and evaluates all relevant information to resolve inquiries and complaints.
• Follow-ups with customers as required.
• Develops action plans to ensure customer retention.
• Provides and promotes effective communication with customer and escalates issues if needed to AGM and/or Senior Management.
• Ensure services are provided within budget and action plans developed and implemented to improve operational efficiencies.
• Manages location budget through but not limited to: development, preparing and analyzing of the budget and forecast. Ensures any budget variances are identified and can be addressed.
• Provides accurate timely operational and financial reporting as requested by AGM and/or finance.
• Maximizes all charter revenue and supports AGM on identifying or biding on local commercial growth opportunities
• Leads by example. Builds and maintains a strong Location team through effective recruiting, on-boarding, training, coaching, team building and succession planning.

Benefits

• Competitive Pay!
• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Company-paid life insurance
• Stable employment with a well-established organization
• Opportunities for growth and internal advancement
• Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees