Transportation - Driver

Valley View Casino & Hotel•Valley Center, CA

5d•Onsite

About The Position

Responsible for the safe operation of all VVCH vehicles both on and off property for guests and Team Members. Team Member will work under general supervision. This position relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Assists guests promptly and courteously with transportation services. Drives conservatively answering general questions about the company and the local community. Ensures a maximum level of guest service and satisfaction is achieved and maintained. Conducts routine safety inspections of company owned vehicles before and after every trip, communicating any mechanical difficulties, problems, or maintenance needs to management. Inspects vehicles prior to occupancy, verifying that everything is clean, well-stocked and in good working order. Maintains written records of all trips, number of passengers, departure and arrival times, and destinations. Held accountable for the accuracy and thoroughness of departmental records and reports. Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department.

Requirements

High school diploma or GED equivalent.
One year of valet experience or in a related field.
Must possess a valid commercial license from the State and a good driving record and be able to obtain a California Commercial License with a passenger endorsement within 90 days.
Effective communication and interpersonal skills.
Ability to speak and understand the English language.
Ability to write routine reports and correspondence.
Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring to established guidelines and policies and procedures.
Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities, and tasks.
Ability to work with mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
Responsible for maintaining a consistent, regular attendance record.
Responsible for conducting all responsibilities in a professional and ethical manner.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

Previous experience working in a gaming or casino environment.

Responsibilities

Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
Greet guests in a courteous and caring manner using personalized service.
Assists guests promptly and courteously with transportation services.
Drives conservatively answering general questions about the company and the local community.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Conducts routine safety inspections of company owned vehicles before and after every trip, communicating any mechanical difficulties, problems, or maintenance needs to management.
Inspects vehicles prior to occupancy, verifying that everything is clean, well-stocked and in good working order.
Maintains written records of all trips, number of passengers, departure and arrival times, and destinations.
Held accountable for the accuracy and thoroughness of departmental records and reports.
Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible.
Other duties as assigned by management.
Responsible for conducting all responsibilities in a professional and ethical manner.
Responsible for maintaining a consistent, regular attendance record.
Adheres to performance standards, company policies and procedures, as they relate to the department.