Transportation Dispatcher

The Distribution Group Inc•Fort Wayne, IN

About The Position

The Dispatcher is responsible for ensuring that drivers leave on their respective delivery routes as soon as they are loaded and ready. This includes making sure drivers have all necessary paperwork and other tools necessary to complete their routes. This position is an administrative role in a fast paced environment that requires a great level of attention to detail with minimal errors. This position also requires the ability to effectively and accurately multi-task and have the ability to problem solve and make decisions with little or no direct supervision. This purpose of this position is to support the Transportation Team in the dispatch office ensuring that timely deliveries are made to our customers while coordinating a variety of other tasks that are necessary to support the overall objectives of the Transportation Team. Communication between drivers, transportation staff, and all other departments is critical.

Requirements

High school diploma or equivalent. College level education and/or equivalent business related experience within a logistics, distribution or transportation environment
Excellent written and verbal communication skills
Experience with Microsoft Office Suite (primarily Word and Excel)

Nice To Haves

Familiarity with Samsara or other onboard computer fleet management tools, preferred
Knowledge and understanding of D.O.T. regulations and requirements, preferred

Responsibilities

Dispatch drivers as needed and include all the necessary paperwork
Complete trip sheets, correlate credits and organize backhaul slips with appropriate routes
Print invoices and manifest each route, load all trips into hand held scanning devices and prepare all trip bags
Ensure appropriate route information is ready for drivers before routes depart. Communicate with drivers on any special instructions related to their route and print off maps when necessary
Assist drivers on any after hour backhauls and vendor pick ups
Contact replacement or substitute drivers as necessary
Assist drivers with on road and/or emergency repairs and arrange for substitute equipment as necessary
Answer phones and respond to driver’s questions and concerns
Document and forward all pertinent information related to accidents or equipment damage to specified personnel
Possess the ability or be able to learn how to process Samsara logs, complete daily edits, and run daily reports as needed
Support/back-fill receiving desk duties as needed
Able to perform data entry into various computer programs