Transportation Dispatcher and Scheduler

Life Care Services•San Diego, CA

3d•$21 - $23

About The Position

Who we are: Walk through our doors and see the difference in the future of senior living and care. Located in beautiful Rancho Bernardo, Casa de las Campanas offers upscale, resort-style living in a vibrant and natural Southern California setting. More than just a job, we provide a meaningful career where passionate professionals enhance the lives of seniors every day. Our well-traveled, outdoor-loving residents enjoy an all-inclusive lifestyle with superior hospitality, beautiful surroundings, and engaging activities. Whether they are dining with friends, attending appointments, or exploring the community, our Transportation team plays a vital role in keeping them connected and independent. We are currently seeking a Transportation Dispatcher & Scheduler to help oversee and coordinate daily transportation operations. If you are organized, service-oriented, and looking to make a difference in senior living, we invite you to join our team. Job Summary: The Transportation Dispatcher & Scheduler is responsible for coordinating and overseeing the daily operations of the Transportation Department. This role ensures timely, efficient, and compassionate transportation services for residents and staff by managing schedules, dispatching drivers, supporting administrative needs, coordinating vehicle maintenance, and ensuring regulatory compliance. The Dispatcher & Scheduler plays a key role in delivering exceptional service while maintaining resident safety, dignity, and satisfaction.

Requirements

High school graduate
Minimum of two (2) years of office, dispatch, or scheduling experience
Valid California Driver’s License with a clean driving record (no traffic violations in the past two years)
Ability to provide a DMV driving record at time of application
Ability to read, write, and speak English fluently
Strong communication, organizational, and multitasking skills
Comfortable using computers, dispatch systems, and evolving technology
Ability to obtain First Aid and CPR certification within 90 days of hire

Nice To Haves

Previous experience in a senior living or healthcare environment preferred

Responsibilities

Receive and input transportation requests from residents and staff
Prepare and manage daily transportation schedules, assigning drivers and vehicles equitably
Dispatch drivers for resident appointments, activities, and outings
Adjust schedules to meet changing operational needs and ensure driver productivity
Communicate with residents regarding transportation updates or issues and provide alternative solutions when needed
Coordinate transportation needs with the Activities Department for events and outings
Ensure residents requiring escorts receive proper support
Maintain respectful, compassionate, and professional communication at all times
Coordinate routine and preventive maintenance of transportation fleet
Ensure compliance with California Highway Patrol and DOT regulations
Monitor vehicle locations and speeds using tracking software
Maintain accurate records for vehicle insurance, registration, inspections, and maintenance
Perform clerical and administrative tasks, including correspondence, calendars, invoices, and reports
Maintain department forms, supplies, and dispatch system records
Assist with resident billing and incident report tracking
Recommend service and process improvements in collaboration with leadership
Uphold resident rights, privacy, and confidentiality
Maintain a professional appearance and positive work environment
Perform other relevant duties as assigned