Transportation Customer Service Representative - FT

Bald Head Island • Southport, NC

109d

About The Position

Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s). Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurate information regarding transportation services, baggage handling, customer service, and general information pertaining to Bald Head Island. Sells ferry tickets and makes transportation reservations. Collects and accounts for ferry ticket revenue during the shift. Maintains accurate records and data relevant to passenger ridership and customer service contacts. Completes various reports in a timely manner. Reports to Lead Customer Service Representative.

Requirements

• Graduation from high school or equivalent.
• One year of clerical experience.
• Six months in a position dealing with the public.
• Basic understanding of Microsoft Office, Word, and Excel programs.
• Possession of a valid North Carolina driver's license.

Responsibilities

• Answers telephone and makes transportation reservations, receives inquiries, provides requested information or refers caller to appropriate source.
• Enters arrival and departure tram reservations into transportation software.
• Maintains knowledge of current events, activities, and hours of operation at various venues and entities on the island.
• Responsible for accurate accounting of shift cash bank.
• Forwards phone lines to Ticket Offices when Customer Service Center is not staffed.
• Performs administrative duties and compiles data for special projects or reports, as assigned, ensuring completion by specified deadlines.
• Utilizes computerized equipment to enter necessary information.
• Greets arriving guests, collects fees for ferry tickets, checks-in customers upon arrival for their tram reservation.
• Uses various media to collect payments including cash, checks, and credit card machines. Provides receipts.
• Compiles reports accounting for daily, weekly, monthly passenger volume.
• Communicates with dock, barge, parking, and ferry personnel via VHF radio or telephone in coordinating ongoing Transportation operations, keeping all concerned team members informed.
• Reports malfunctions of equipment or repairs needed to proper personnel.
• Records lost and found items, tags items for shipments, gives to Shift Supervisor to secure pending pickup.
• Receives and processes transportation reservations when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 251-500 employees