Transportation Coordinator

GEODIS Career•Brentwood, TN

About The Position

Transportation Coordinator Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person Receives orders or changes in service Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation Processes and inputs all customer orders and receipts Runs stock reports to check for product availability Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records. Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary Traces orders as required Notifies customers of any activity concerning their merchandise, including shipping and tracing information Assures proper invoicing of accounts by verifying computer generated invoices Reports customer feedback to management, including any signs of customer dissatisfaction Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes Completes paperwork associated with orders, including the maintenance of customer files Performs clerical work as required, including answering phone calls, operating various office

Requirements

Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
PC literate to include Microsoft Office products such as Word, Excel, and Outlook
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve practical problems and deal with a variety of concrete variables in situations were only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to multitask.

Nice To Haves

Experience in supply chain or customer service position preferred

Responsibilities

Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person
Receives orders or changes in service
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Processes and inputs all customer orders and receipts
Runs stock reports to check for product availability
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
Traces orders as required
Notifies customers of any activity concerning their merchandise, including shipping and tracing information
Assures proper invoicing of accounts by verifying computer generated invoices
Reports customer feedback to management, including any signs of customer dissatisfaction
Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Completes paperwork associated with orders, including the maintenance of customer files
Performs clerical work as required, including answering phone calls, operating various office

Benefits

Access wages early with the Rain financial wellness app.
Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
Health, dental, and vision insurance after 30 days of employment
401k match
Paid maternity and parental leave
Access to career development, employee resource groups, and mentorship programs
Employee discounts
Access to employee rewards like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Daycare discount program
Opportunities to volunteer and give back to your community.
+ more!