Transportation Coordinator - TC 26-00593

NavitasPartners•Bentonville, AR

20d•Onsite

About The Position

The Transportation Coordinator is responsible for managing relationships between carriers, customers, and sales teams for assigned accounts. This role requires in-depth knowledge of customer operations, product needs, and internal processes to deliver high-quality service. The CSA partners closely with Sales and Operations teams to ensure prompt issue resolution and optimal customer satisfaction.

Requirements

Bachelor’s degree or equivalent work experience in customer service or transportation/logistics.
Customer service experience beyond a call center environment required.
Proficiency in MS Office applications required.
Majority of business conducted via email (up to and possibly exceeding 300 emails per day).
Strong written, oral, and interpersonal communication skills.
Conflict management and negotiation skills.
Ability to multitask in a fast-paced environment.
Strong problem-solving skills.
Positive attitude and customer-focused mindset.

Nice To Haves

Dispatch experience in transportation/logistics is a plus.

Responsibilities

Serve as the primary point of contact between the internal Supply Chain team and assigned external customers.
Manage all aspects of customer relationships, including analyzing incoming emails and determining prompt resolutions.
Establish and maintain effective working relationships with key internal stakeholders.
Utilize multiple dispatch systems (e.g., TES, LME, FourKites, OTR) and external scheduling systems (e.g., Retailix, Retail Link, UNFI, One Network) to troubleshoot and resolve issues across business units.
Maintain knowledge of internal policies, procedures, and software applications.
Maintain knowledge of external customers’ organizational structures, procedures, and relevant operational details.
Identify cost-effective solutions to meet both internal and customer needs.
Implement creative solutions to resolve delivery issues and positively represent the organization.
Ensure accurate delivery of products to external customers.
Maintain professional communication and documentation standards.
Perform other related duties as assigned.