Transportation Coordinator

Upper Peninsula Health Plan•Marquette, MI

2d•Onsite

About The Position

Upper Peninsula Health Plan (UPHP) coordinates the non-emergent medical transportation (NEMT) benefit for its Medicaid and dual eligible populations. The transportation coordinator facilitates and supports the NEMT benefit for members, drivers, providers, and vendors to ensure members have access to care.

Requirements

High school diploma or GED
One (1) year of general customer service, sales, or medical office experience, or equivalent combination of education and experience.
Enhanced public/customer relations
Keyboarding proficiency
Working knowledge of Microsoft Word and Excel
Digital Dexterity
Exceptional customer service and telephone etiquette
Composition and proofreading abilities
Excellent organizational skills and attention to detail
Adaptable to change

Nice To Haves

Some post-secondary education
Two (2) to four (4) years of general customer service, call center, sales or medical office experience or equivalent combination of education and experience.
Oriented to managed care or health care systems

Responsibilities

Follows established Upper Peninsula Health Plan (UPHP) policies and procedures, objectives, safety standards, and sensitivity to confidential information.
Meets established production and performance metrics and ensures a positive experience for members, drivers, providers, and vendors utilizing or supporting the non-emergent medical transportation benefit.
Develops relationships and communicates with members, providers, drivers, and vendors, always representing UPHP in a professional manner.
Responds timely to inquiries and requests for transportation, determining the most cost-effective means that meets the member’s medical need and arranging transportation as appropriate.
Processes mileage reimbursement requests timely.
Educates members, drivers, providers, and vendors about the NEMT benefit and supporting policies and procedures.
Works closely with UPHP clinical services, pharmacy, claims examiners, and customer service representatives regarding authorizations, referrals, and specific health-related issues related to their NEMT benefit.
Participates in developing, testing, and implementing transportation procedures and makes recommendations to achieve maximum efficiency.
Maintains database of members, volunteer drivers, friends and family and vendors; maintains accurate and complete documentation of all NEMT activities.
Maintains confidentiality of client data.
Performs other related duties as assigned or requested.