Transportation Coordinator

Hub Group • Fayetteville, AR

302d

About The Position

The Transportation Coordinator is responsible for managing daily communication with customers, ensuring they are informed of any shipment issues and following through to resolution. This role involves full management of customer accounts, including shipment quoting, carrier selection, order entry, accuracy of shipment details, scheduling of order pickups with carriers, managing issue resolution, accounts receivable collection, and continual process improvement as the book of business grows. The coordinator must provide creative solutions to meet customers' shipping and logistics needs utilizing Hub Group's multimodal offerings. Duties, responsibilities, and activities may be assigned or changed from time to time.

Requirements

• Bachelor degree preferred, High school diploma required.
• Experience in the transportation industry is preferred but not required.
• Willingness to adapt to the ever-changing industry and take on additional responsibilities as the department continues to grow.
• Able to multi-task, with a high attention for detail.
• Able to problem solve and use analytical skills.
• Must be a self-starter and have the ability to communicate and interface effectively with customers, carriers, and team members.
• Excellent verbal and written communication skills.

Responsibilities

• Own daily communication with customers and inform them of any shipment issues, following through to resolution.
• Manage daily internal and external communication to customers via phone and email.
• Full management of customers from an account management standpoint including shipment quoting, carrier selection, order entry, accuracy of shipment details, scheduling of order pickups with carriers, managing issue resolution, AR collection, and continual process improvement.
• Provide creative solutions to customers to meet their shipping and logistics needs utilizing Hub Group's multimodal offerings.

What This Job Offers

• Job Type: Full-time
• Industry: Support Activities for Transportation
• Education Level: Bachelor's degree