Transportation Assistant

Department of Veterans Affairs•Des Moines, IA

37d•Onsite

About The Position

The Transportation Assistant will operate within the service located at the VA Central Iowa Health Care System. This position is the primary contact to Veterans for transportation needs and includes working with the transportation workload forecasting, scheduling design, procedure development and quality improvement implementation of the travel office. The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Responsibilities

Performs work involving consult management, appointment scheduling and admissions scheduling.
Compiles and tracks data and statistical information in support of Veteran Travel.
Performs a basic analysis of the data and generates a variety of reports.
Evaluates documents, e.g., sampling plans, permit applications and other data collection forms
Aggregates in-coming data from a variety of sources.
Reviews documents, reports and/or applications for omissions and inconsistencies and ensures data entry is complete and accurate.
Enters pertinent information into an automated tracking system.
Receives DSS extracts to verify that the workload being captured in DSS is correct.
Maintains automated system of program-specific date
Interacts with various other transportation services such as Emergency Medical Service (EMS), Volunteer Transportation Network (VTN), Disabled American Veterans (DAV), Veterans of Foreign Wars (VGW) and other transportation providers
Utilizes the Veterans Health Information System & Technological Architecture (VISTA), Computerized Patient Record Systems (CPRS) or SharePoint Consult/Request Tracking System in processing internal consultations.
Plans for, organizes, administers, and directs how the work will be accomplished for the Veteran Travel Program.
Performs other related duties as assigned.