Transportation Assistant

Department of Veterans Affairs•Saint Louis, MO

34d•Onsite

About The Position

The incumbent serves as Transportation Coordinator for the Veterans Transportation Service (VTS) at the Veterans Administration St. Louis Health Care System (VASRLHCS. The incumbent leads motor vehicle drivers, and transportation assistants who work in the transportation office. Duties include but are not limited to:

Responsibilities

Interviews patient and/or provider for transportation requirements.
Uses computer software programs to process patient data to determine eligibility.
Determines best means of transportation either contract or non-contract
Utilizes VA regulations to determine eligibility of patient.
Interprets local policy to determine best means of transport
Uses Microsoft Excel to create and update spreadsheets for various logs and reports.
Uses computer menus to process data for Beneficiary Travel programs.
Dispatch drivers to pick-up and drop-off locations.
Communicates verbally with transportation agencies, supervisory staff, subordinates, staff, patients, and patient family members.
Communicates with patients, contract transportation agencies, and Fiscal on invoices for billing of contract transport.
Set priorities on a daily basis.
Ensures all tasks are completed by due date.
Uses a positive attitude and professionalism for all business conducted with in-house staff, patients, and community individuals.
Uses outstanding customer service and professionalism when resolving patient transportation issues.
Leads motor vehicle operators, and transportation assistants who work in the transportation office by monitoring workload and assisting with transportation related issues.
Create daily manifest for all motor vehicle operators.
Schedule transportation with appropriate vendor
Orients new staff with on the job training