Transportation and Statements Specialist

Umpqua Bank • Spokane, WA

359d • $18 - $22

About The Position

In this role, you will perform processing, printing, and mailing of bank's data files for statements, notices, and other output media at or better than the established Service Level Agreements (SLAs). You will provide logistical support for internal stores. In addition, you may handle and resolve complex issues. Operate high-speed production printers, high-speed production mail inserter. Perform troubleshooting and maintenance on operational equipment. Collaborate with other departments and bank branches on print, mail, and shipping needs. Sort and deliver mail throughout local bank buildings. Maintain a high level of customer service to both internal and external customers and vendors. May serve as vendor liaison. Perform documented processes and procedures. Assist to improve process workflows while ensuring process remains in control. May mentor, coach and train new associates when needed. Ability to serve as lead when manager isn't present. Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes. Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations that apply to your position. May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

Requirements

• H.S. Diploma/GED.
• Less than 2 years of related experience.
• Proficiency with Excel, Word, and Outlook.
• Excellent organization, prioritization, problem solving, and analytical skills.
• Proven attention to detail and accuracy in work performed.
• Basic to intermediate mechanical aptitude to maintain and troubleshoot various equipment.

Nice To Haves

• 2-4 years of print, mail, and shipping experience.
• Proficiency with USPS mail sorting software and production machine software.
• Demonstrated capability and competence in learning effectively and applying new skills.
• Ability to work under direction or independently and as part of a team.

Responsibilities

• Operate high-speed production printers and mail inserters.
• Perform troubleshooting and maintenance on operational equipment.
• Collaborate with other departments and bank branches on print, mail, and shipping needs.
• Sort and deliver mail throughout local bank buildings.
• Maintain a high level of customer service to both internal and external customers and vendors.
• Perform documented processes and procedures.
• Assist to improve process workflows while ensuring process remains in control.
• May mentor, coach and train new associates when needed.
• Demonstrate compliance with all bank regulations that apply to your position.
• Maintain working knowledge of policies and procedures regarding the Bank Secrecy Act and other regulations.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• 401(k)-retirement savings plan with employer match.
• Employee assistance program.
• Life insurance and disability insurance.
• Tuition assistance.
• Mental health resources.
• Identity theft protection.
• Legal support.
• Auto and home insurance.
• Pet insurance.
• Access to an online discount marketplace.
• Paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees