Transportation and Program Support Professional

GLENWOOD INC•Birmingham, AL

4d•Onsite

About The Position

The Transportation and Support Professional is responsible for safely operating passenger buses or vans to transport clients to and from medical, dental, and specialty appointments. This role ensures timely pick-up and drop-off, maintains vehicle cleanliness and safety, and accurately logs transportation activities. When appointments are not scheduled, the Transportation and Support Professional support the program by assisting with other program needs.

Requirements

High School Diploma or GED
Minimum 2 years of experience operating a 12-passenger van or bus
Valid Alabama Driver’s License with an excellent driving record, insurable under the agency’s insurance provider
Ability to successfully pass all required background screenings (drug screen, AFI/FBI fingerprinting, Child Abuse/Neglect Registry, physical agility, etc.)
Ability to read maps and follow written and verbal directions.
Ability to read, write, and follow instructions accurately.
Strong communication skills and the ability to interact respectfully and professionally with individuals, families, and staff.
Demonstrated reliability, patience, and sound judgment when working with adults and children with varying behavioral and developmental needs.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 50 pounds at times.
Must be able to apply MCS techniques safely.

Responsibilities

Medical Coordination & Compliance
Coordinate and monitor medical, psychiatric, dental, and specialty appointments for individuals in residential services.
Ensure transportation is scheduled, staff are assigned, and appointment packets are accurate and complete prior to departure.
Confirm that after-visit summaries, orders, recommendations, and documentation are received, communicated, and filed appropriately.
Track follow-up actions, physician orders, referrals, labs, and specialist recommendations to ensure completion.
Act as a liaison between residential, health services, day supports, and leadership.
Medication & Clinical Logistics
Deliver medications, medical supplies, clinical documents, and related materials to homes when needed.
Assist nursing and residential teams in tracking medication needs, pickup schedules, and delivery coordination.
Maintain chain-of-custody protocols for medication or clinical document transfers.
Support urgent clinical needs including hospitalizations, discharges, pharmacy coordination, and post-acute follow-up.
Residential Operational Support
Support Adult Residential leadership with operational tasks requiring on-site presence such as:
Granting property access to auditors, inspectors, vendors, or credentialed partners
Attending site-based meetings, walk-throughs, or regulatory visits when leadership is unavailable
Supporting care continuity during service disruptions
Maintain awareness of active clinical priorities across all homes and assist in escalation, communication, and resolution.
Hospital & In-Home Support Coverage
Support individuals who require supervision or advocacy during hospital stays, medical procedures, or in-home recovery during non-residential hours when assigned.
Provide appropriate documentation, communication, and leadership updates during these support periods.
Administrative & Operational Enablement
Extend operational capacity of the Adult Residential leadership team by coordinating site needs, critical follow-ups, and real-time program support.
Represent program operations on location for access needs, scheduled visits, or time-limited engagements requiring delegated leadership presence.
Ensure execution of key administrative workflows that support program stability, compliance, and continuity of services.