Transportation and Parking Supervisor

ANAKEESTA•Gatlinburg, TN

11d•$24•Onsite

About The Position

As the Transportation and Parking Supervisor at Anakeesta, you’ll lead the team responsible for guests’ first and last impressions—our transportation drivers and guides. You’ll oversee the safe and efficient movement of guests and employees to and from the park while creating a welcoming, informed, and memorable experience. This is a hands-on leadership role requiring a CDL, a passion for safety, and a commitment to excellence in guest service.

Requirements

Previous supervisory experience required
Proven CDL driving experience required; Class B CDL with clean 3-year MVR
Strong interpersonal and leadership skills with the ability to coach and motivate a team
Excellent written and verbal communication skills
Strong computer skills; ability to manage spreadsheets and reports
Calm and professional demeanor in high-pressure or emergency situations
Strong attention to detail, organizational, and time-management skills
Knowledge of DOT regulations and safety compliance standards
Ability to lead by example with professionalism, accountability, and a guest-first mindset
Able to lift 25–50 lbs
Able to push, pull, grasp, kneel, stoop, climb, balance, crouch, crawl, and stand for extended periods
Ability to work outdoors in all weather conditions, including rain, snow, heat, and wind
Able to sit at a desk or stand for up to 8 hours a day
Must be available to work days, nights, weekends, and holidays
Must be flexible during peak seasons; may require more than 40 hours/week

Responsibilities

Interview, hire, train, and supervise transportation staff, including the Parking Attendants
Ensure all drivers maintain proper licensing (Class B CDL, clean 3-year MVR) and meet DOT compliance
Manage driver drug testing, including pre-employment and random screenings
Create and publish efficient department schedules in a timely manner
Ensure vehicles are clean, maintained, and safe; oversee pre- and post-trip inspections
Issue and track vehicle maintenance work orders in HIPPO
Ensure staff are knowledgeable on routes, closures, park activities, and crowd control procedures
Support Group Sales team with group check-ins as needed
Train staff on ticket scanning, guest queuing, guest interaction, and safety protocols
Track and report guest transportation numbers; maintain accurate records and spreadsheets
Provide support for budget forecasting and maintain labor and expense controls
Handle coaching, counseling, and incident reports; assist with guest or employee injuries
Monitor and respond to guest feedback within 24 hours
Maintain the cleanliness and appearance of the parkway and plaza areas
Complete performance reviews, training updates, and incident documentation as required
Assist with special events, promotions, and all other Guest Services tasks as needed
Perform other duties as assigned