Transportation and Parking Assistant Manager

ANAKEESTA•Gatlinburg, TN

4d•$22•Onsite

About The Position

The Transportation & Parking Assistant Manager plays a key role in delivering exceptional guest experiences by overseeing daily transportation and parking operations. This position is responsible for leading a team of drivers and parking staff, ensuring safe, efficient, and compliant transport of guests and employees, and maintaining smooth operations at all parking locations. As one of the first points of contact for guests, this role sets the tone for the overall experience by promoting a welcoming, organized, and safety-focused environment.

Requirements

Previous supervisory or leadership experience required
Valid Class B CDL with Passenger (P) endorsement required, or ability to obtain.
Clean 3-year Motor Vehicle Record (MVR) required
Knowledge of DOT regulations and transportation safety standards preferred
Strong organizational, multitasking, and problem-solving skills
Excellent communication skills (verbal and written)
Ability to remain calm and effective in high-pressure situations
Experience in training, coaching, and team development
Proficient in basic computer systems and scheduling tools preferred
Strong commitment to safety and accountability
Ability to lift 25–75 lbs
Ability to stand, walk, climb, kneel, crouch, and work on feet for extended periods
Ability to work outdoors in varying weather conditions (heat, cold, rain, snow, wind)
Ability to sit or stand for up to 8 hours as needed
Flexible schedule required, including days, nights, weekends, and holidays
Ability to work extended hours during peak seasons

Responsibilities

Leadership & Team Management Supervise, coach, and support transportation drivers and parking staff
Assist with hiring processes, including reviewing applications, scheduling interviews, and onboarding
Conduct training, cross-training, and ongoing development for all team members
Provide performance feedback, coaching, and complete performance evaluations in a timely manner
Promote a positive, guest-focused culture and ensure staff engagement standards are met
Counsel employees when necessary and maintain accountability for performance and behavior
Transportation Operations Oversee daily transportation operations, including routing, and queue management
Ensure all drivers maintain required certifications (Class B CDL with Passenger endorsement) and comply with all DOT regulations
Verify completion of daily pre- and post-trip vehicle inspections
Coordinate with fleet maintenance to ensure vehicles are safe, clean, and properly maintained
Ensure efficient and safe guest loading/unloading procedures
Monitor transportation flow and adjust operations to maintain efficiency during peak periods
Ensure all guests have valid tickets prior to boarding transportation
Parking Operations Oversee operations of all parking areas, including the Parkway lot
Ensure parking staff are knowledgeable of parking policies, procedures, and local parking alternatives
Monitor parking activity, including ticketing, payment kiosks, and enforcement procedures
Coordinate towing services, when necessary, in accordance with policies
Ensure cleanliness and organization of parking areas, including trash removal
Train staff regarding parking systems, including ticket machines and pay kiosks
Guest Experience Ensure all team members actively greet, engage, and assist guests
Provide accurate information about attractions, wait times, and operational updates
Ensure staff are informed daily of attraction statuses (open/closed) and key park updates
Assist with crowd control and queue management to maintain a smooth guest flow
Support Group Sales with group arrivals and check-in when needed
Safety & Compliance Promote and enforce all company safety policies and procedures
Ensure compliance with DOT regulations, company policies, and drug testing requirements
Respond to incidents and assist with completing Incident/Injury Reports
Communicate all incidents promptly to leadership and safety personnel
Ensure team preparedness for weather-related events and emergency procedures
Administrative & Operational Support Assist in scheduling to ensure proper staffing levels and timely schedule publication
Support departmental budgeting, forecasting, and operational goals
Maintain accurate records, logs, and tracking spreadsheets
Ensure all required documentation and reports are completed accurately and on time
Maintain opening and closing procedures and checklists
Assist with additional transportation and parking functions as needed
Participation in Anakeesta’s MOD (Manager on Duty) Program