Transportation Ambassador

JLL•McLean, VA

8d•$27 - $28•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transportation Ambassador - Where Movement Meets Excellence On-site: McLean, VA Be the driving force behind seamless mobility! As our Transportation Ambassador, you'll serve as the key liaison connecting associates, clients, vendors, and office amenities while specializing in transportation coordination and logistics. This elevated, expanded role puts you at the center of keeping our community moving—from managing complex transportation schedules to ensuring flawless guest services. You'll transform daily commutes into effortless experiences that power our thriving workplace community! Here is some of your day:

Requirements

Required Schedule Flexibility: Ability to work varied shifts including early 6 AM starts for Transportation team coverage and adjusted hours based on business demands, with early release time offsetting longer shifts
Independent Excellence: Work autonomously with minimal supervision while maintaining professional demeanor and demonstrating initiative, integrity, and sound judgment in all interactions
Communication & Organization: Excellent written and verbal communication skills combined with strong organizational abilities, attention to detail, and self-motivation to drive results
Technical & Hospitality Skills: Advanced Google Suite proficiency paired with genuine passion for hospitality and delivering exceptional customer experiences
Multi-Priority Management: Proven ability to manage multiple priorities simultaneously in fast-paced environments while maintaining strong collaborative and interpersonal relationships

Responsibilities

Manage 95 Express coverage including rider check-in, pre-boarding vehicle inspections, and charter bus coordination for inter-location and offsite event travel
Monitor and respond to inquiries across Transportation, Parking, and regional Guest Service mailboxes while maintaining professional standards with all stakeholders
Administer Parking Services databases, assist with enterprise-wide parking processes, and provide operational oversight for satellite locations
Lead the Campus Tour program from initial inquiry through customized itinerary development and tour execution, while greeting and supporting all guests, visitors, and employees
Support various amenity programs including umbrella inventory, bike programs, signage management, luggage storage, lost & found, and temporary badge issuance
Resolve building service issues across janitorial, mailrooms, copier services, and conference rooms by submitting work orders and coordinating maintenance activities
Import external guests into the Visitor Management system for campus events while maintaining organized lobby and front desk areas
Anticipate client needs, identify potential operational risks, escalate concerns appropriately, and collaborate effectively within facility management and transportation teams