Transportation Admin, Dispatch Operations 11:30a-8p

ACV Auctions•Buffalo, NY

42d•$19

About The Position

The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision. Please note the required availability is needed for this position: 11:30a-8p Monday, Tuesday, Thursday, Friday and Saturday with Wednesday and Sunday off.

Requirements

Ability to read, write, speak, and understand English.
High School Diploma or GED
Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
Basic problem-solving ability
Developing teamworking skills, including both internally and externally
Proven customer service ability
Communication and organizational skills
Sense of urgency and self-motivation
Familiarity with business technology, including Microsoft Office or G Suite.

Nice To Haves

Salesforce experience a plus.

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience.
Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and escalate transactions to appropriate Teammate(s).
Build relationships with carriers, customers, and internal departments and Teammates.
Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
Ensure transactions and records are accurate, up-to-date, and compliant.
Collaborate with management and team to express ongoing issues or opportunities for improvement.
Perform additional duties as assigned.