Transportation Admin - Dispatch Operations

ACV • Buffalo, NY

1d • $19

About The Position

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. The Transportation Admin - Dispatch Operations is responsible for supporting the Transportation department through dispatch-related tasks and assignments. This role utilizes processes and procedures established by the Transportation department to assign carriers to jobs, resolve routine issues, and provide high quality customer service. The Transportation Admin - Dispatch works with carriers, customers, and internal departments and Teammates to perform dispatch-related tasks. This role performs duties with moderate supervision.

Requirements

• Ability to read, write, speak, and understand English.
• High School Diploma or GED
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Basic problem-solving ability
• Developing teamworking skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite.

Nice To Haves

• Salesforce experience a plus.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and dispatching. Transactions may include assigning dispatch jobs, expediting operations surrounding transport orders, or assessing the needs of customers and carriers to ensure seamless orders; relegate and escalate transactions to appropriate Teammate(s).
• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, and other related systems or platforms.
• Work with team to maintain status of dispatched jobs. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees