Transportation Adjuster

Acrisure • Oak Ridge, TN

110d

About The Position

Manage end-to-end claims handling for commercial auto, bodily injury, APD, and cargo claims. Investigate, evaluate, negotiate, and settle claims with professionalism and efficiency. Handle a mix of litigated and non-litigated claims, working closely with legal and administrative support as needed. Ensure compliance with state and federal regulations in all jurisdictions. Maintain accurate and detailed documentation for each claim. Collaborate with internal teams and external stakeholders to drive successful claim outcomes.

Requirements

• High school Diploma or equivalent is required.
• 5+ years in Heavy Commercial Auto/ Bodily Injury claims handling or a similar role.
• Experience with APD and Cargo claims is a huge plus.
• A mix of both carrier and TPA experience is acceptable, however carrier experience is highly preferred.
• Litigation experience is not required but preferred.
• Exposure to litigated claims is essential.
• Must hold an active adjuster license, multi-jurisdictional a plus.
• Licenses in Florida (FL) and/or Texas are required.
• California (CA) is ideal and may replace the need for FL/TX licenses.
• Strong understanding of commercial auto/trucking insurance principles.
• Strong organization skills, attention to detail and the ability to multi-task and prioritize work are required.
• Analytical thinking skills are needed to properly evaluate complex claims.
• Good verbal and written communication skills, as well as interpersonal skills are required.
• Experience with negotiations, knowledge of litigation process is preferred but not required.
• Typing speed of 65+ WPM.
• Basic computer skills or the ability to quickly learn new software are required.
• A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims.
• Ability to establish and maintain good rapport with clients and claimants is needed.
• Ability to calculate figures is required.

Nice To Haves

• Litigation experience is preferred.
• Experience with APD and Cargo claims.

Responsibilities

• Handles litigated and non-litigated claims, including Auto Physical Damage (APD) and Cargo claims, from start to finish.
• Manages a diverse caseload from across the U.S, ensuring timely and effective settlements while maintaining high professional standards.
• Caseload: 100-120 claims, with 30% involving litigated files.
• Handle claims related to commercial auto incidents, including physical damage and liability claims.
• Investigate, evaluate, negotiate, and settle claims efficiently.
• Ensure compliance with relevant regulations and company policies.
• Maintain detailed documentation for each claim.
• Collaborate with internal and external stakeholders to drive successful claim outcomes.
• Mentors less experienced co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability.

Benefits

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Parental Leave
• Generous time away

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees