Transportation Adjuster

Acrisure•Oak Ridge, TN

About The Position

Essential Duties and Responsibilities include the following. Other duties may be assigned: • Handles Auto Physical Damage (APD) and Cargo claims, from start to finish. • Manages a diverse caseload from across the U.S, ensuring timely and effective settlements while maintaining high professional standards. • Caseload: 100-120 claims • Handle claims related to commercial auto incidents, including physical damage and liability claims. • Investigate, evaluate, negotiate, and settle claims efficiently. • Ensure compliance with relevant regulations and company policies. • Maintain detailed documentation for each claim. • Collaborate with internal and external stakeholders to drive successful claim outcomes. Additional Responsibilities: • Mandatory one-week onsite training at US Admin HQ (travel and accommodations fully covered). • Mentors less experience co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability • Other duties may be assigned Qualifications • High school Diploma or equivalent is required • 5+ years in Heavy Commercial Auto/ Bodily Injury claims handling or a similar role. • Experience with APD and Cargo claims is a huge plus, a mix of both carrier and TPA experience is acceptable, however carrier experience is highly preferred. • Litigation experience is not required but preferred. Exposure to litigated claims is essential. • Must hold an active adjuster license, multi-jurisdictional a plus. Licenses in Florida (FL) and /or Texas are required. California (CA) is ideal and may replace the need for FL/TX licenses. • Strong understanding of commercial auto/trucking insurance principles. • Strong organization skills, attention to detail and the ability to multi-task and prioritize work are required. • Analytical thinking skills are needed to properly evaluate complex claims • A strong attention to detail is necessary as claims adjusters must carefully review documents and policies • Good verbal and written communication skills, as well as interpersonal skills are required, experience with negotiations, knowledge of litigation process is preferred but not required. • Typing speed of 65+ WPM • Basic computer skills or the ability to quickly learn new software are required • A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims • Ability to establish and maintain good rapport with clients and claimants is needed. • Ability to calculate figures is required Physical Demand While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements

High school Diploma or equivalent is required
5+ years in Heavy Commercial Auto/ Bodily Injury claims handling or a similar role.
Experience with APD and Cargo claims is a huge plus, a mix of both carrier and TPA experience is acceptable, however carrier experience is highly preferred.
Exposure to litigated claims is essential.
Must hold an active adjuster license, multi-jurisdictional a plus. Licenses in Florida (FL) and /or Texas are required. California (CA) is ideal and may replace the need for FL/TX licenses.
Strong understanding of commercial auto/trucking insurance principles.
Strong organization skills, attention to detail and the ability to multi-task and prioritize work are required.
Analytical thinking skills are needed to properly evaluate complex claims
A strong attention to detail is necessary as claims adjusters must carefully review documents and policies
Good verbal and written communication skills, as well as interpersonal skills are required, experience with negotiations, knowledge of litigation process is preferred but not required.
Typing speed of 65+ WPM
Basic computer skills or the ability to quickly learn new software are required
A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims
Ability to establish and maintain good rapport with clients and claimants is needed.
Ability to calculate figures is required

Nice To Haves

Litigation experience is not required but preferred.

Responsibilities

Handles Auto Physical Damage (APD) and Cargo claims, from start to finish.
Manages a diverse caseload from across the U.S, ensuring timely and effective settlements while maintaining high professional standards.
Handle claims related to commercial auto incidents, including physical damage and liability claims.
Investigate, evaluate, negotiate, and settle claims efficiently.
Ensure compliance with relevant regulations and company policies.
Maintain detailed documentation for each claim.
Collaborate with internal and external stakeholders to drive successful claim outcomes.
Mentors less experience co-workers to develop their understanding of procedures, state laws, and help others improve their claims handling ability

Benefits

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

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