Transport Lab Associate-2

Gemological Institute of America • New York, NY

5h

About The Position

Job Summary: Perform multiple and/ or complex pre/post grading production processes required to complete the production workflow. Key Responsibilities: In addition to the responsibilities described in L2 level, perform any of the following or other duties as required to meet quality and production goals: Receive shipments from clients and prepare stones for shipment/ delivery after service completion Perform item intake and item return procedures Perform client account registration, renewal and update processes if applicable Sort and/or expedite services as needed Generate customs paperwork for shipping Perform releasing duties for transport process Perform outweigh and box/pack stones in preparation for delivery to clients Complexity: Follow defined procedures/guidelines to perform the job; complete tasks through application of detailed procedural knowledge of many different varied processes and methods Use judgement to select appropriate action from defined procedures using business sense and prior experience of handling similar situations; seek help from Lab Specialist for troubleshooting more complex technical questions Ability to suggest solutions for specific situations with guidance from management Impact on GIA reputation may be significant if procedures aren't followed and mistakes are made

Requirements

• Sound knowledge of MS Office (Excel, Word, PowerPoint)
• Sound knowledge and application of GIA proprietary systems (Spectrum, Searchlight, etc.)
• Sound knowledge of key GIA people and their roles in production functions
• Proficiency in functional department Standard Operating Procedures
• Proficiency in Lab production workflows
• Thorough understanding of GIA policies and procedures
• Solid problem-solving abilities: identify problems and fix or escalate as required; fact finding to determine the best approach to solve the problems; Apply basic analytical thinking to clarify issues and propose solutions with sound judgement and decision making abilities
• Strong communication skills: Proficiency in reading, writing and speaking clearly and ability to read and comprehend English (Spectrum, training in English); communicate professionally (communicate respectfully, listen, articulate/explain issues, use professional tone, know when to email vs call, etc.)
• Detail oriented / Ability to focus and complete tasks assigned in a timely manner
• Proficiency in using production and office equipment to perform the job assigned (tweezers, scales, stone-holder, microscope, etc.)
• Ability to multi-task, prioritize, and manage time effectively
• Interpersonal skills: create positive interactions with colleagues; actively communicate with others in a timely & professional manner; maintain good working relationship with others and peers with a team-oriented mind set
• Ability to share technical / functional knowledge with others to enhance productivity and collaboration
• Typically require High School Diploma and minimum 6 months experience as a level 2 or 1+ years related experience

Nice To Haves

• Diamond Essentials class preferred.

Responsibilities

• Receive shipments from clients and prepare stones for shipment/ delivery after service completion
• Perform item intake and item return procedures
• Perform client account registration, renewal and update processes if applicable
• Sort and/or expedite services as needed
• Generate customs paperwork for shipping
• Perform releasing duties for transport process
• Perform outweigh and box/pack stones in preparation for delivery to clients

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED