Transport/IP Shift Supervisor

Leidos•Ogden, UT

12d

About The Position

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Field Command (DGFC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening for a Transport/IP (TRIP) Shift Supervisor at Hill AFB, UT. Due to contract requirements, US Citizenship is required along with a current clearance. Our anticipated salary for this role is $85,000 Primary Responsibilities: Lead a team of Leidos employees and sub-contractors. Responsible for defining the team’s direction and ensure that individual and team goals align with the organization and customer mission. Manage daily contractor operations, serving as the focal point for contractor assigned tasks, responsible for addressing and mediating performance issues. Provide guidance, support, and resources to help team members succeed and feel motivated to contribute their best work. Foster an environment of employee growth and development, promoting continuous learning and provide opportunities for skill enhancement. Responsible for team staffing activities, as well as addressing performance concerns, resolving disputes or disagreements within the team. Work directly with supported customers and engineers across other NOCs to ensure maximum network availability to minimize or eliminate mission and operational impact. Proactively monitor network alarms across platform specific network management tools. Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident. Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, crypto devices, routing, CISCO, Juniper, MSPP, optical transport network, MPLS, time division multiplexing, SDH/SONET.

Requirements

Requires BS degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. (Or equivalent combination of education and/or experience.)
Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
Able to work in a 24x7 shift work environment.
Must have an active DoD Secret security clearance.
Requires working knowledge and understanding of both Transport and IP network topologies.
Prior experience managing and supervising staff in IT or Operations

Nice To Haves

Tech control facility or cyber transport experience
Circuit actions and vendor experience
IP architecture experience
Telco NOC, inside or outside plant experience.
Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.

Responsibilities

Lead a team of Leidos employees and sub-contractors.
Responsible for defining the team’s direction and ensure that individual and team goals align with the organization and customer mission.
Manage daily contractor operations, serving as the focal point for contractor assigned tasks, responsible for addressing and mediating performance issues.
Provide guidance, support, and resources to help team members succeed and feel motivated to contribute their best work.
Foster an environment of employee growth and development, promoting continuous learning and provide opportunities for skill enhancement.
Responsible for team staffing activities, as well as addressing performance concerns, resolving disputes or disagreements within the team.
Work directly with supported customers and engineers across other NOCs to ensure maximum network availability to minimize or eliminate mission and operational impact.
Proactively monitor network alarms across platform specific network management tools.
Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service impacting network incident.
Assess, identify and recommend resolutions to various network incidents and/or deficiencies leveraging knowledge in one or more of following: routers, switches, crypto devices, routing, CISCO, Juniper, MSPP, optical transport network, MPLS, time division multiplexing, SDH/SONET.